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Knowledgebase - Click on the section titles to see more categories and articles : * Installation and licensing
Our Upgrade program can be used to back up your settings, transfer settings from one computer to another, as well as upgrade from a previous version of Actinic / Sellerdeck to your current one. It will also transfer your password settings.  The installation program for the settings manager can be downloaded from: http://www.moleendgroup.co.uk/download/ME_UpgradeMgr.exe [http://www.moleendgroup.co.uk/download/ME_UpgradeMgr.exe] To install the program, just run the above file and follow the in...
Yes, there are downloadable PDF guides at the following links: ORDER PROCESSING FOR ACTINIC / SELLERDECK http://www.mole-end.biz/download/ME_Order Processing for Actinic.pdf [http://www.mole-end.biz/download/ME_Order%20Processing%20for%20Actinic.pdf] PRODUCT MASH http://www.mole-end.biz/download/ME_FroogleMash.pdf [http://www.mole-end.biz/download/ME_FroogleMash.pdf] SORTING TOOL http://www.mole-end.biz/download/ME_SortTool.pdf [http://www.mole-end.biz/download/ME_SortTool.pdf] MARKETING FO...
No, our software is licensed per machine, so if you have several sites on  the same machine, a single license is valid for all of them.   Some of our products allow you to select the site to work with from within the program (order processing, automation) and others just work on the current Actinic site (product mash, spellchecker, profit pricing and stock tool).
Setting up your Sellerdeck site in Order Processing for Sellerdeck When you first start with Order Processing for Sellerdeck, you will need to ensure that it is able to see the orders from your Sellerdeck site. If you only have one site, it may load up by default. If you have more than one site and the site you wish to use, in Order Processing for Sellerdeck, is not the current site in Actinic, you can change it by using the "Change Site" option. From here, you can tell Order Processing for S...
Our Upgrade program can be used to back up your settings, transfer settings from one computer to another, as well as upgrade from a previous version of Actinic / Sellerdeck to your current one. It will also transfer your password settings.  It can be downloaded from: http:// [http://www.mole-end.biz/download/ME_UpgradeMgr.exe]http://www.moleendgroup.co.uk/download/ME_UpgradeMgr.exe [http://www.moleendgroup.co.uk/download/ME_UpgradeMgr.exe]/ When running the program to back up settings: Sel...
If you have a timed license from Mole End, your current license will allow you to upgrade easily when a new version of Actinic / Sellerdeck is released and you wish to upgrade your Mole End tools alongside Actinic / Sellerdeck. If you have settings that you wish to retain, from your upgrading version, please consult the below article, about our Upgrade Manager, before proceeding and create a backup of your current version. http://moleend.helpserve.com/Knowledgebase/Article/View/82/0/how-to-ta...
If, when you paste your full license into the software, it still doesn't activate, there may be a conflict with existing license files. Remove all the .lic files from installation folder of the software (eg. Program Files > Mole End > Utilities > Frooglemash > V11 for V11 of Sellerdeck/Actinic changes to the filepath for match your version  and product) Re-open the software (it should warn about expired licenses) and re-activate your license from your original email.   This should then activ...
You can use the upgrade tool to transfer all of your settings across from a previous version of Actinic / Sellerdeck (e.g. V10) to your current one (e.g. V11). This will also transfer your password settings across. You can download this from: http://www.moleendgroup.co.uk/download/ME_UpgradeMgr.exe This can also be used to transfer settings from one computer to another.