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My Orders are showing as duplicated on multiple lines
Posted by Beth Rose, Last modified by Zoe Strassen on 18 January 2019 10:51 AM
The following article explains why your orders are showing as duplicated on multiple lines within One Stop Order Processing.

This feature is available in the Professional, Premium, and Enterprise subscriptions of One Stop Order Processing

If you have an order containing more than one item it can often cause the order to fall onto more than one order line. However, if an order has a single or few items and is spreading across multiple lines this may be caused by the product having multiple entries with different SKUS. It may look like the image below.

How to Import your products correctly from a .csv file-

1. Click the Menu Option Products -> Manage

2. Click the Option Product -> Import -> From File

3. Select OSOP as your Product type

4. Select your file by clicking the '...' next to the Product import file field

5. Ensure that you have the option 'Overwrite products with same unique Identifier(ID)' ticked.

6. Click OK

The following methods can be used to resolve these issues-

Method 1:

1. Click the menu option Products -> Manage

2. Go through your products and tick all but the correct entry for the given product
3. Click the 'Delete' button

4. Click the Menu option Housekeeping -> Purge Deleted Items -> Purge Deleted Products

Method 2:

1. Click the menu option Products -> Manage

2. Tick the box above the 'New' button to select all your products
3. Click the 'Delete' button 
4. Click the Menu option Housekeeping -> Purge Deleted Items -> Purge deleted products 
5. You will then need to reimport your orders, click here for an article explaining how to reimport your orders.

Using One Stop Order Processing with eBay, Amazon, Magento, Shopify, Etsy, Onbuy, Flubit, X-Cart, eBid, SellerDeck, Oxatis, CubeCart, osCommerce, Interspire,CRE Loaded, ekmPowershop, Pinnacle Cart, Rakuten, RomanCart, Paypal, Asos, WooCommerce , PrestaShop, Groupon, Weebly, Mail Order, Telephone Sales, CDiscount,OpenCart, Channel Advisor, Royal Mail, MyHermes, UKMail, DPD, Yodel, UPS, Metapack, Parcel 2 go, Quickbooks, Sage, Xero, Parcelforce and Stripe

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