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Why do I get more than 1 line displayed for some orders?
Posted by Jan Strassen, Last modified by Beth Rose on 12 February 2018 03:03 PM

If you have more than 1 item in an order and you are using a View that shows an order's item details you will get a separate line displayed for each order's item. The views that will show more than 1 per line order are: Order detail, AmazonShippingConfirmation and OSOPExport.


If you only want to see one line per order you should either change to a different view or remove any reference to the OrderDetails fields (e.g. Item title).

Note: When printing or processing orders in a View that shows more than 1 line per order the order will only be printed or processed once. For example, the Sales Report will only count the order once.

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