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Why do some fields not appear when I export my orders?
Posted by Jan Strassen, Last modified by Beth Rose on 09 February 2018 02:45 PM

You can either export all the shown fields or choose specific fields to export

To include all fields simply tick 'Include all fields' in the export dialog.

To include specific fields use the following approach:

One Stop Order Processing allows you to specify if a field should only be shown on the screen and not exported. This allows you to filter and search on certain information but not include it when exported (e.g. the invoice amount can be displayed but not exported to BusinessPost). To amend whether a field is exported or not use the following procedure:

Edit the columns shown (using View->Customize Current View). Select each field (in the Selected box). If you look at the Export box in the Field details area (below the Selected box). If a field that you need exported isn't ticked click on Amend field details and tick Include in Exported Information.

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