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Is it possible to email the tracking number to a customer?
Posted by Jan Strassen, Last modified by Zoe Strassen on 03 October 2016 10:05 AM

If you are looking to email the tracking number to customers, there are various ways this can be done.

1. If you are using Citylink or BusinessPost you can use the invoice number to provide tracking on couriers own site. There are Citylink and BusinessPost views that provide the information to their sites and emails that provide direct links to the customers orders on their websites.

2. You can add custom values to your orders. These can be manually entered into the order and then used in emails. More info. here:



3. You can provide online tracking on your website. You can then send an email to the customer to reference this and/or provide online tracking on your own website.



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