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Knowledgebase: Amazon > Trouble Shooting
My Amazon orders have no values (or totals).
Posted by Jan Strassen, Last modified by Zoe Strassen on 14 December 2018 02:33 PM

The following article explains what to do if your Amazon orders have no values (or totals).

This feature is available with Lite, Professional, Premium and Enterprise subscriptions of One Stop Order Processing.

When you download the order information from Amazon SellerCentral you should download the New Orders and not the Unshipped orders. Make sure that you untick 'Overwrite orders with same order number' when importing. The way that you manage Amazon orders is:

1. Download the previous n days order reports.

2. Import the orders and untick overwrite orders (in the import dialog).

3. When orders have been processed, in One Stop Order Processing, select them and click on the Ship Orders button.

4. Change to the AmazonShippingConfirmation view and export the orders (and import back into Amazon).

When you start using this approach you will initially have to manually update the shipped state for previously processed orders. Once setup for previous orders it is very easy to process new orders. One Stop Order processing controls the shipped status of orders. As orders are shipped Amazon can be updated.

Using One Stop Order Processing with eBay, Amazon, Magento, Shopify, Etsy, Onbuy, Flubit, X-Cart, eBid, SellerDeck, Oxatis, CubeCart, osCommerce, Interspire,CRE Loaded, ekmPowershop, Pinnacle Cart, Rakuten, RomanCart, Paypal, Asos, WooCommerce , PrestaShop, Groupon, Weebly, Mail Order, Telephone Sales, CDiscount,OpenCart, Channel Advisor, Royal Mail, MyHermes, UKMail, DPD, Yodel, UPS, Metapack, Parcel 2 go, Quickbooks, Sage, Xero, Parcelforce and Stripe

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