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Printing has stopped working (when Windows has been updated)
Posted by Pat Strassen, Last modified by Zoe Strassen on 14 December 2018 12:47 PM

Printing can take a very long time or does not work as it previously did.

The problem has been caused by a Microsoft bug in Internet Explorer. The problem does not appear in Internet Explorer 8. Some PCs have a problem printing using Windows Vista, Windows 7 and 8 either using Internet Explorer 9, 10 and 11. Microsoft have not resolved this issue at the current time.

We are working on a solution to work around the problem with Internet Explorer. However, until this workaround has been developed there are 2 ways to print invoices (and other details) correctly.

1 Use a different default browser to Preview (Select the File->Preview->Invoice menu option) the details and print using the other browser. You need to set FireFox, Safari or other Web Browser as you default Web Browser.

2 Uninstall Internet Explorer 9, 10 or 11 and install Internet Explorer 8.

Using One Stop Order Processing with eBay, Amazon, Magento, Shopify, Etsy, Onbuy, Flubit, X-Cart, eBid, SellerDeck, Oxatis, CubeCart, osCommerce, Interspire,CRE Loaded, ekmPowershop, Pinnacle Cart, Rakuten, RomanCart, Paypal, Asos, WooCommerce , PrestaShop, Groupon, Weebly, Mail Order, Telephone Sales, CDiscount,OpenCart, Channel Advisor, Royal Mail, MyHermes, UKMail, DPD, Yodel, UPS, Metapack, Parcel 2 go, Quickbooks, Sage, Xero, Parcelforce and Stripe

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