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Printing has stopped working (when Windows has been updated)
Posted by Pat Strassen, Last modified by Beth Rose on 03 September 2018 09:15 AM

Printing can take a very long time or does not work as it previously did.

The problem has been caused by a Microsoft bug in Internet Explorer. The problem does not appear in Internet Explorer 8. Some PCs have a problem printing using Windows Vista, Windows 7 and 8 either using Internet Explorer 9, 10 and 11. Microsoft have not resolved this issue at the current time.

We are working on a solution to work around the problem with Internet Explorer. However, until this workaround has been developed there are 2 ways to print invoices (and other details) correctly.

1 Use a different default browser to Preview (Select the File->Preview->Invoice menu option) the details and print using the other browser. You need to set FireFox, Safari or other Web Browser as you default Web Browser.

2 Uninstall Internet Explorer 9, 10 or 11 and install Internet Explorer 8.

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