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Stock is not being updated when orders are imported
Posted by Pat Strassen, Last modified by Beth Rose on 31 August 2018 11:58 AM

The following article explains why the stock is not being updated when orders are imported.

This feature is available in theĀ Professional, Premium and Enterprise subscriptions of One Stop Order Processing.

Check the following to make sure stock has been set up correctly for the relevant product.

1. When you import orders do you have 'Update Stock Levels' ticked? This is located on the Import Orders dialog.

2. On the product that you want stock control to be updated (by opening the product in the Product Managment dialog and going to the 'Stock' tab) is 'Use Stock Control' ticked?

3. If you are using multiple SKUs for the same product, is the correct setting used to identify the product to use for stock control? In Options on the 'Other' tab, in the Products section, is 'Use Main product' or 'Use Product with Stock Control Enabled' selected, in the 'Sharing Stock Over Multiple Products (that have the same SKU)' option? To find out more about this option click on F1 when on this dialog.

4. If you are using multiple SKUs make sure that the correct SKU is shown on the 'Order Type SKUs' page on the 'Product Details' (in Product Management).

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