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How to submit a support ticket
Posted by OSOP Support, Last modified by Zoe Strassen on 06 October 2016 01:12 PM

If you are unable to find an appropriate article in the knowledgebase, you can send a ticket for our support team to look at.


To send a ticket, you will need to visit the support site for the relevant website you are looking for.

Click here to go to the Integrated Labels Support Site

Click here to go to the One Stop Order Processing Support Site

Click here to go to the Mole End Support Site 


Once you are on the support site, click on 'Submit a Ticket' next to the home link at the top of the helpdesk or in the centre navigation of the page.

Integrated Labels Support ticket help

There will then be a list of queries that your question might relate to, once one of them has been selected click next to continue.

Integrated Labels Ticket Query

Once you have chosen the related query, you will be taken to the page where you can write the ticket to be sent to the support team.

Integrated Labels Ticket Sumission


The CAPTCHA Verification section is a security check we run to prevent automated submissions from overloading our website.

You fill this in by typing the characters you see with no spaces between each character. An example of this is shown below.

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