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Knowledgebase: Amazon > Trouble Shooting
Amazon gift messages are not printing on my invoices?
Posted by OSOP Support, Last modified by Beth Rose on 20 August 2018 11:06 AM

The following guide explains why Amazon gift messages are not printing on your invoices.


There are steps required to ensure that Amazon gift messages are included in your printed invoices.

You will need to make sure the macro linked to the custom value you are using for your gift message has been inserted into the HTML invoice template.

To edit the HTML invoice template, you will need to go to Tools->Options and then the ‘Invoice Options’ tab.

Under 'Print page configuration', there is a button called 'Change page layout'.

OSOP Change page layout

This will bring up a dialog for you to open the file in Notepad.

OSOP Invoice open

Once the file is open, you will be able to edit the HTML of the invoice.

If you have set the gift message to be 'Custom Value 1'. The macro to be put in the HTML file is [%CUSTOM_ENTERED1%].

This macro would need to be placed in the HTML file where you would like it to display on the invoice.

For a list of all the macros, please use the following link: http://www.1stoporders.co.uk/1StopOrdersDefRO.html

 

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