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My orders don't download from Ebay or Amazon (using Professional or higher)
Posted by Pat Strassen, Last modified by Zoe Strassen on 30 June 2017 11:04 AM

If you are importing directly from Ebay and you get the error:

"Ebay: Can't connect to Ebay. Is the site blocked by your firewall, or anti virus software?"

or

EbayAutoImport: Problems registering with Ebay -2

or you import from Amazon Seller Central and get the error:

AmazonSC: HttpSendRequest 12031
AmazonSC: Network error acquired. Please, check your network connection. Run Failed.

This can be for the following reasons:

1 One Stop Order Processing has been blocked by your FireWall. You need to add One Stop Order Processing to the Firewall Exceptions.

2 Your Anti-Virus software has marked (flagged) One Stop Order Processing as a potential issue. You should mark One Stop Order Processing as valid (Safe).

3 You should make sure you have Use TLS 1.0 ticked in your Advanced Options, in Microsoft Internet Explorer. This is shown below:

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