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Knowledgebase: Amazon > Trouble Shooting
My orders don't download from Ebay or Amazon (using Professional or higher)
Posted by Pat Strassen, Last modified by Beth Rose on 20 August 2018 10:55 AM

The following article explains what to do if your orders aren't downloading from eBay or Amazon.

This feature is available with Professional, Premium and Enterprise subscriptions of One Stop Order Processing.

If you are importing directly from eBay and you get the error:

"Ebay: Can't connect to Ebay. Is the site blocked by your firewall, or anti virus software?"

or

EbayAutoImport: Problems registering with Ebay -2

or you import from Amazon Seller Central and get the error:

AmazonSC: HttpSendRequest 12031
AmazonSC: Network error acquired. Please, check your network connection. Run Failed.

This can be for the following reasons:

1 One Stop Order Processing has been blocked by your FireWall. You need to add One Stop Order Processing to the Firewall Exceptions.

2 Your Anti-Virus software has marked (flagged) One Stop Order Processing as a potential issue. You should mark One Stop Order Processing as valid (Safe).

3 You should make sure you have Use TLS 1.0 ticked in your Advanced Options, in Microsoft Internet Explorer. This is shown below:

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