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Knowledgebase: Ebay > Troubleshooting
I am having problems importing my eBay orders from 2 different eBay accounts
Posted by Pat Strassen, Last modified by Beth Rose on 30 August 2018 09:48 AM

The following guide explains how to resolve issues regarding importing from more than one eBay accounts.

This feature is available in the Lite, Professional, Premium and Enterprise subscriptions of One Stop Order Processing.

Each Ebay account has its own order number count. For example, your first ebay order will be 100, then 101 etc.. This is true for all Ebay accounts. So if you import orders from more than 1 Ebay account into the same One Stop Order Processing site you will overwrite existing orders (possibly from other Ebay accounts) or not import new orders (i.e. you will 2 different orders with the order number 100, 101 etc.).

To get around this issue you should tick the Add Seller's ID to order number on the Ebay Options for each Ebay account that you import orders from.This makes sure each order number is unique.

This is shown below:

One Stop Order Processing Ebay Import options

For more information use the following link:

http://www.1stoporders.co.uk/1StopOrdersDefOAO.html

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