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Knowledgebase: Royal Mail > Netdespatch
Why do I receive a booking email when sending orders to the courier?
Posted by OSOP Support, Last modified by Beth Rose on 11 October 2018 10:54 AM

The following guide explains how to receive a booking email when sending orders to the courier.
This feature is available in the Professional, Premium and Enterprise subscriptions of One Stop Order Processing.

When using the NetDespatch integration with Royal Mail, you may notice that you start receiving confirmation emails from Royal Mail for each label that is created.

The following instructions show you how to remove this option so that you do not receive these confirmation emails:

First you will need to log in at the following page:

https://emea.netdespatch.com/ilogin.php3

Once you are logged in, go to My Profile at the top right:

Then click on the Edit button to the right of 'Settings':

These settings will show you which emails will be sent, if you remove your email address from the field shown you will not receive the confirmation emails:

 

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