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Knowledgebase: How to use Support
How to Send your Database to support
Posted by Zoe Strassen, Last modified by Beth Rose on 29 October 2018 02:16 PM

The following guide explains how to send your database to support.

 For a full video tutorial on how to send your database to support click here

1. Press Windows and then E to bring up the file explorer

2. Then type in the bar c:/osop/main

3. Find the folder that is called websites and open it. 

4. There will be a folder for each of your sites in this folder, open the one for site you need to send the database in for.

5. Send the file named IL_orders.mdb to us.

Note: We would recommend using a secure service such as https://www.mailbigfile.com/ to send us your database

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