Netdespatch Sales Order Summary
Posted by Zoe Strassen, Last modified by Beth Rose on 12 October 2018 10:34 AM
The following guide explains how to generate a sales order summary along with strategies to prevent errors that may occur during this process.
This feature is available in the
When generating your sales order summary it can fail. This can be due to a lot of people trying to do this at the same so it results in the servers crashing
To find out if you have an error and how to fix it follow the instructions below:
1.Generate your sales order summary
2.Open it and check for any errors
3. If there are any errors contact Royal Mail OBA Help and report the issue
Strategies to prevent errors:
- If you have a lot of orders generate a mid-day sales order summary (as well as your usual time) so not as many orders are processed at the same time
- Avoid generating your sales order summary around 4 o'clock as this is when a lot of people access the servers
Note: Netdespatch check for when these errors, they then manually repair them. However if there a lot of people with errors this could take some time.