The following guide explains how to mark your orders as shipped on your selling channels from One Stop Order Processing.
If you are using the Professional or Premium version of One Stop Order Processing, you are able to mark your orders as shipped in One Stop Order Processing and your selling channels simultaneously.
To mark your orders are shipped you need to tick your orders and click the ship orders page on the main OSOP page. However firstly you will need to setup the process for each selling channel.
Once you have processed your orders you can set various shipping options.
Websites to update when orders are shipped
This feature is only available in Professional, Premium and Enterprise versions of One Stop Order Processing
When orders are shipped update websites with courier details
If you are using Ebayor Amazon and the relevant option is ticked, when click on the Ship Orders on the main screen the shipping details are sent to Ebay. Any Courier and Tracking ID information is also sent to Ebay. If you are using Amazon and tick Wait until shipped is ticked the orders will be marked as shipped only when Amazon confirms that they are shipped (and any orders found with an error not marked as shipped).
NOTE: When you are updating the Amazon website with shipment details AND Wait until shipped is not ticked any errors found are not shown immediately. This is because does not always process requests quickly and can take several minutes. If any errors or warnings are found a message will be shown at the bottom right of the main screen () . This will display any Amazon errors or warnings.
Confirm shipping each time you ship
If you want to decide whether to mark orders shipped on Ebay, Amazon, Shopify or Magento ASWELL aswell as One Stop Order Processing use this option. If you tick this option you are asked if you want to mark the mark the website order each time you ship orders.
Default Courier/Delivery values
Default Courier, Default Tracking Info:Default Tracking No:
By default the courier used by One Stop Order Processing is sent to the various support websites when items are marked as shipped.
If the Override Courier for Amazon, Ebay etc.. or Override Service Info. for Amazon, Ebay etc.. are ticked you can enter values for Courier and Service Info that will be used when sending shipping information to Ebay, Amazon etc.. This can be useful if you want to tell the website a different courier from that chosen, or the text that is required for a courier is different from that used by One Stop Order Processing (e.g. Amazon wants Royal Mail and One Stop Order Processing uses Royal Mail Domestic).
NOTE: You can use macros and formulae in these fields. This can be used to show different couriers, tracking IDs etc. based upon certain rules that you have. For more information on the values and macros refer to the information used for Invoice, Packing Lists and Purchase Orders. For example,. if you are automatically getting the UKMail tracking numbers you can use the [%CUSTOM_ENTERED21%] value in the Default Tracking No: field to use this order field's value.
Customer Feedback comments
You can provide fedback to your customers when the orders are shipped.
Provide positive feedback to customers (for Ebay orders)
If you want to give the customer positive feedback when you ship an order tick this option. When this option is ticked you can use up to 10 different comments to a customer's order. If you want to give customers the same feedback comment each time only fill in one of the comment fields. If you want to give a range of different comments to customers fill up to 10 different comments. By default 5 different comments are filled in. Each time feedback is given to an order the next comments field used is automatically used (and selected).