Why are my orders showing on more than one line?
Posted by Beth Rose, Last modified by Zoe Strassen on 18 January 2019 10:17 AM
The following guide explains how to prevent orders being shown on more than one order line in One Stop Order Processing.
How to prevent orders being on more than one line-
1.Click the ‘Customize Current View’ Button (The clipboard with the 2 ticks)
2. Go to the ‘Selected:’ box
3.Select any fields to do with item details (E.g. Item weight)
4.Click the arrow pointing to the left
5.Once you have done this for all the item detail fields click ‘OK’ and refresh the page by click F5.
However, if you still need some of the item details in the view to help you process orders then you can highlight the orders with more than one item so hey can easily be identified as being from the same order.
1.Click the ‘…’ next to the Advanced button
3.Name the Rule
4.From the first drop-down menu select ‘Total Items ordered is more than’
5.Type 1 into the field below
6.From the second drop-down menu select ‘Set Order Colour to’
7.Choose an appropriate colour.
Highlight orders automatically on import –
9.Click ‘Set up Automatic Import and Processing..’
11.Double Click one of your options from the ‘Actions’
12.Tick ‘Advanced Order Processing’
13. Tick ‘Other Rules’