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Knowledgebase - Click on the section titles to see more categories and articles : Exporting Orders, Couriers and Shipping

One Stop Order Processing allows you to export your order details to various 3rd party applications such as courier and accounting software using a very simple process. To export your orders, you will need to tick the orders that you want export as shown below and select the Export button (). Once you have clicked on the Export button, you will be shown a list of all the export options available as shown below. Once you have selected the export option to use, you will be provided with the ...
In One Stop Order Processing, you can mark the orders as shipped to clearly show the orders that have already been processed. When orders are marked as shipped, the software displays a green tick next to the order so that you can quickly see the order status. You can also filter orders so that only unshipped orders are shown in the order list. One Stop Order Processing offers some advanced shipping options : Automated Shipping status update There is now a feature that allows you to aut...
When using the Netdespatch (currently available for Yodel and Royal Mail)  feature and the Custom Courier option you can create rules to determine the service and courier to use. Things to keep in mind whilst doing this are: - Rules run in order from top to bottom so make sure that if there are any overlaps you decide which rule should take priority. - If you are having issues with rules setting the wrong courier Follow the menu option Tools-> options -> Courier -> tick "show detailed process...
In One Stop Order processing you may need to create an additional postage label. This could be because you need to resend the order or that you need to send the order in multiple packages. IF YOU NEED AN ADDITIONAL IDENTICAL LABEL DO THE FOLLOWING: Follow the menu option Tools -> Options -> Courier -> "allow more than 1 label per order" You can then generate an additional label for the order. IF YOU NEED TO CREATE TWO LABELS WITH DIFFERENT WEIGHTS DO THE FOLLOWING: Follow the menu option T...
How to export orders using views: Within One Stop Order processing we have created some views that will allow you to be able to export the relevant information from your orders to other service providers e.g. couriers or accounting software. Currently we have export views available for: (Click on the names for more information) - Amazon Shipping Confirmation [https://www.youtube.com/watch?v=SSQEWe-449E] - Ebay Shipping Confirmation [http://moleend.helpserve.com/onestoporders/Knowledgebase/Ar...
Order information can exported from OSOP using views To export a file that is compatible with DHL's import do the following. * Tick the orders that you want to export ( to speed this process up you can use advanced rules, Click here [http://moleend.helpserve.com/onestoporders/Knowledgebase/Article/View/650/0/advanced-order-processing-available-for-selected-orders-professional-or-higher] to find out how to set up advanced rules) * Click the export button shown below and select DHL from the ...
You should make sure that the best quality label is printed, to make sure Royal Mail (or Couriers) can scan your parcels correctly in their delivery network. This can be down to the quality setting used in the printer setup (e.g. Citizen CLP-521 printer). To resolve this issue you should make sure the best quality label is printer. For example, in the Printer Preferences for your Label Printer, in the Graphics tab make sure that the resolution is set to the highest setting (e.g. 8 dpmm) and ...
You can export a CSV file from One Stop Order Processing that will allow you to quickly import your orders into your  Royal Mail Click and Drop account. If you want to create a Click and Drop account you can do so at the following link, https://business.parcel.royalmail.com/ HOW TO IMPORT THE ROYAL MAIL CLICK AND DROP VIEW. * Click the customize current view button * Click import * Select the Click and Drop View ( RoyalMailClickAndDrop.mev - if this view is not available please contact...