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There are currently four products available for One Stop Order Processing. We offer four different packages to suit the needs and requirements of our customers, some of the products we offer do not contain all of the features allowing us to provide the software at the best possible price. Here is an outline of each licence we have available and what it has to offer:   LITE Lite has been designed to speed up invoice and packing list printing and to manage the daily order dispatch. * A...
INTRODUCED IN VERSION 2.0.0.29 New fields have been added for additional information for each order line. MESSAGE TEXT Each order line can now have a separate message, for example, a gift message. This is automatically imported for Amazon and Ebay orders. It can also be mapped for OSOP custom imports. The message field is shown in the Order details tab when you open an order. You can view and amend all of the values when you open an order line, shown below: OTHER ITEM DETAILS You can add or ...
INTRODUCED IN VERSION 2.0.0.25 Support for Avery 8173 has been added. The following table shows the current Avery labels supported Avery 8160 21 Labels per sheet (3 across by 7 down) Avery 8162 16 Labels per sheet (2 across by 8 down) Avery 8165 8 Labels per sheet (2 across by 4 down) Avery 8173 10 Labels per sheet (2 across by 5 down) To use Avery labels to print the order addresses onto labels use the following approach: 1 Click on OPTIONS. 2 Select the INVOICE O...
Our software is written for PCs, however you can install it and use it on a Mac using emulation software such as VMWare or Parallels. You can find more information about PC emulation software for macs at the following links: http://www.parallels.com/uk/products/desktop/ [http://www.parallels.com/uk/products/desktop/] http://www.vmware.com/products/fusion/ [http://www.vmware.com/products/fusion/]   NOTE : When using emulation software on a Mac you will have to buy a licensed copy of Windows ...
INTRODUCED IN VERSION 2.0.0.28 The Sales Source (e.g. Ebay) has been added to the Invoices and Packing Slips in this version. The price fields within the invoices have also been improved. If you are an existing user and would like the changes you should tick the _Reinstall default Printing templates_ option when installing the new version NOTE: When you install the default Printing templates these will overwrite any changes that you have previously made to the invoices, packing slips, purcha...
If you amend the image path (in the Product Details Feed Details page) and add the following onto the end of the image line. " width="60" height="60 This will make the image 60 pixels by 60 pixels on the invoice. For example, if the image is C:OSOPMainImage1.jpg change this to C:OSOPMainImage1.jpg" width="60" height="60
Introduced in version 2.0.0.27 When you import orders you create an Order Import Type. To import orders click on the ADD button, shown below in the Import Orders dialogue. You can create up to 100 different Order Import Types in One Stop Order Processing. NOTE: You only need to create an Order Import Type for each selling Channel and website. For example, if you import from Ebay UK (and import the orders manually you can use the same Order Import Type each day, just select a different file f...
INTRODUCED IN VERSION 2.0.0.28 When you want to add stock to a product, in the _Product Management_ dialog, you click on the _Add Stock_ button. In this version of _One Stop Order Processing_ the currently selected product is used to add to stock to. As was previously the case, you can also select different products to add stock from within the Add Stock dialog.   For more details on how to Add Stock to your products use the following link: http://1stoporders.co.uk/1StopOrdersDefUS.html ...
To add your company address to the delivery label you should use One Stop Order Processing's printing fields feature. This lets you create a macro witch will insert your address into your invoice, with the least amount of editing of any html templates necessary. 1. Go to Tools->Options in One Stop Order Processing. 2. Select the Printing Fields tab. 3. Select the [%DEL_LABEL_TEXT%] (single click) 4. Click Edit. 5. Enter the following text in the Value: field. Sent by: [%COMPANY_NAME%] ...
Introduced in version 2.0.0.27 The cancel (and on hold) feature is available in Professional and higher versions of the software. If you want to cancel orders that have already been imported (and you don't want them to be reimported) you can either use the Cancel option (from the Edit->Cancel Order menu option or right click on an order and select the Cancel Order option) NOTE: Once an order is shipped you can't cancel it. The automatic cancel (and on hold) batch feature is available in Pre...
To display the currency that shows the correct type of dollar ($) (on an invoice or packing list) with the country code use the following macro. #!#[%INV_COUNTRY%][I][=]CA[CA$][[%INV_COUNTRY%][I][=]US[US$][[%INV_COUNTRY%][I][=]AU[AUS$][[%INV_COUNTRY%][I][=]NZ[NZ$][[%CURRENCY%]]]]]#!# This will display either AUS$ CA$ NZ$ US$ or the currency character (e.g. £ or €). If you wish to change a value to include the amended currency character remove the first character (the existing curre...
INTRODUCED IN VERSION 2.0.0.29 If you have created products with various components and want to make sure that they are setup correctly you can run the Validate Products Report (by clicking on the Validate Products button in the Products dialog). This report looks at all the components of a product and makes sure they exist and also that they are not included as part of either its own product or other product in the same set of components. Any errors found are reported in the window shown whi...
You can do this in 2 ways. If you go to the Email options (Under the Tools->Options menu). The screen is shown at the following link: http://www.1stoporders.com/1StopOrdersDefCE.html [http://www.1stoporders.com/1StopOrdersDefCE.html] You can use the 'Add comment to order memo when sent' value (this adds the time and date to the order memo field along with the supplied text). and/or use the Only send email if not already sent field (at the very bottom).
INTRODUCED IN VERSION 2.0.0.28 If you import an Unshipped Orders report from Amazon you are given the option to either create new orders (with 0 values for the order) or update the shipped status of your existing Amazon orders.
Archiving orders every so often can be a good idea as it can speed how quickly OSOP runs. This can either be done automatically or as a one off archive  ONE OFF ARCHIVE: Create a site to archive your orders into if you haven't already (click the change site button, then click new) Tick all of the orders that you want to archive  Follow the menu option housekeeping -> Archive options -> Archive Now Choose your site  Click "move 'x' orders" AUTOMATIC ARCHIVE: Create a site to archiv...
You can do this in 2 ways.   1. For individual values (macros), replace the macro with a new font and type. (These can be found by going to Tools->Options->Printing Fields tab) For example, to change the delivery address (on a label) to a larger red font replace the macro value with:    [%DEL_ADD%] This is shown below:      2. Change the printing style of the invoice/packing list. In the main installati...
To change the size of the image on the invoice (or label) follow the steps below. If you are using a Printing Macro (e.g. [%LABEL_LOGO%]) add the following to the end of the Value: " WIDTH="{WIDTH}" HEIGHT="{HEIGHT} Change the {width} and {height} values to the size required. For example, change HTTP://WWW.1STOPORDERS.CO.UK/1STOPMAIN2.JPG to HTTP://WWW.1STOPORDERS.CO.UK/1STOPMAIN2.JPG" WIDTH="100" HEIGHT="200 You should change the Type to Text
INTRODUCED IN VERSION 2.0.0.28 THIS FEATURE IS AVAILABLE IN PROFESSIONAL OR HIGHER You can now select orders (up to 200) and merge them into a single order. This can be useful when a customer buys multiple items under different orders and you want to send them to the same address. To combine orders use the following approach: 1 Select the orders using the standard Windows approach for selecting multiple items (e.g. clicking on the first order, holding down the control key and then clicking o...
Introduced in version 2.0.0.27 If you want to display the total number of items ordered in an email you can now use the following macro: [%TOTAL_ORDER_QTY%] This shows the total of all items in all order lines for the order. For example, if someone has ordered the following: ITEM QUANTITY Brown TShrt 1 Red Gloves 3 When added to an Invoice, Packing Slip, Purchase Order, Email or tracking information this will show a value of 4. For information on the macros that can be ...
If you have requested for a free sample or have made a previous order on Integrated Labels, you will be entitled to a repeat order discount. To get your discount off your next order, you will have to login to your account on the Integrated Labels website. From here you will select which paper you want to purchase. Once you have selected your paper to purchase, specify the quantity and click 'Order Now'. This will take you to the cart with your order in. The discount will automatically be...
When you import orders into One Stop Order Processing (OSOP), by default it stores the details of the customers from your imported orders. After a while you will have a large amount of customer details built up. Very high volumes of customer data can slow down the software unnecessarily.   One way that it can be improved is by removing customer accounts on OSOP which have no orders on. This is a very simple process and an easy way to help improve the performance. This can be done by co...
Introduced in version 2.0.0.27 An option has been introduced in version 2.0.0.27 that allows you to turn off the automatic removal of blank lines when copying the customer's address to the clipboard. This has been added to the Format Address options as shown below: The option is shown at the bottom of the page, the _When copying customer address remove any blank lines_ option. When you view a customer's order details you can copy the details to the clipboard. If you do not want to include any...
In the invoice options under Tools->Options you can make changes to the layout. At the bottom of the window there is a 'Message height' value, it is 300 by default. This is shown below. Reduce this value to fit more orders on each page. For example, use a value of 10.
If you want to display additional text or change how existing values are shown only for certain Packing Lists (or Invoices) you can use the Printing Field macros. For example to display 'Please send Special Delivery' on all packing list for orders with an order value of £10 or more, do the following: 1. Open the Printing Fields options (select the Printing Fields tab in the Options dialog). Click on the Add button. Define a new Printing Field called [%EXTRA_SHIPPING_TEXT%]. . 2. Fill in a sui...
You can amend your invoices or packing lists to show barcodes (to save re-keying the order number) by using the following approach 1 Download and install a barcode font. There are several free ones available including the following: http://www.idautomation.com/free-barcode-products/code39-font/ 2 Amend the HTML template using your HTML editor (e.g. Dreamweaver). Copy the relevant text that you want as a barcode and add a * at either side to indicate the start and stop characters for the baro...
You can amend an invoice so that it prints a second page after the main invoice. This can be either advertising or Terms and Conditions. This means that every invoice/packing list printed will print as either 2 pages or if you are using a printer that can print on the back of pages, it will print on the back of the invoice. To do this change any invoice (or packing list) do the following: 1 Open the current invoice in a text editor (e.g. Notepad). 2 Go to the end of the file and find the fol...
To open an account for the Integrated Labels website, you will have to make a purchase of any paper. Once you have made your order, you will receive a delivery email to confirm your order has been dispatched, the username and password details are provided in this email. A link will also be provided for you to enter your details in to log on. If you are logged in next time you make a purchase, you will receive a repeat order discount which will automatically applied
If you want to include a logo on your integrated label, you will need to make sure it is the correct size to fit on the label. To do this do the following : 1. Go to TOOLS>OPTIONS and select the PRINTING FIELDS tab 1, Double click on the macro you are currently using for the label logo or add a new label logo image Once this has been done a dialog will appear showing your logo, to the left of this box is a 'Create Label Logo' button. If you click on this, the logo will be resized to ma...
INTRODUCED IN VERSION 2.0.0.29 A new menu option has been added that shows you the macros that can be used in the Invoice, Packing Lists, Purchase Orders and Emails. Under the Help menu is a new option _Macros Guide_. If this option is selected the Macros PDF guide is shown. If it is not available on your PC it is automatically downloaded from the 1stoporders website.
When you use Avery Label Paper, e.g. L8162 (16 labels per sheet) you need to setup Microsoft Internet Explorer with specific margin settings. This is explained below: 1 _One Stop Order Processing_ uses _Microsoft Internet Explorer _to print. You don't need to use _Microsoft Internet Explorer_ as your default Internet browser. To setup printing start _Microsoft Internet Explorer_. 2 Make sure that the menu bar is shown, if it is go to step 3. If not turn menus on by right clicking in the top ar...
 INTRODUCED IN VERSION 2.0.0.28 A customer can now be setup as a wholesale customer. This is a useful feature as it can be used to identify a group of customers and manage them differently. For example, when you are manually creating an order if you have ticked _Only Show Wholesale customers_ in the Customers dialog when you find a customer it will only look in the wholesale custom list, shown below: This is a good way to restrict the customers that you can manually create orders for to a cer...
Introduced in version 2.0.0.27 There is now a separate logo macro to print your company logo onto the Invoice. To do this select the [%LOGO%] macro and the file to use.  To add a main logo, use the [%LOGO%] printing field. To add a logo to the integrated address label, use the [%LABEL_LOGO%] printing field and click on the CREATE LABEL LOGO button.   For more information use the following link: http://www.1stoporders.co.uk/1StopOrdersDefPMO.html [http://www.1stoporders.co.uk/1StopOrde...
There is a free 2 GByte (encrypted) offsite backup from Mozy.com The site backup software is available at the following link: http://www.mozy.com [http://mozy.com/registration/free?ref=3f9a896b&kbid=38461&m=16]
INTRODUCED IN VERSION 2.0.0.27 You can now create PPIs for 24 Signed for, 48 Signed for, International, International 2nd Class and International Economy. These types have been added to the Create PPI dialog, shown below: For more information use the following link: http://www.1stoporders.co.uk/1StopOrdersDefPMO.html [http://www.1stoporders.co.uk/1StopOrdersDefPMO.html]
If you are trying to start One Stop Order Processing and it was working correct previously you can use the following approach to repair the last site used. 1 Run a command shell. Hold the _Windows_ key and type _R_. 2 Type in CMD and press _enter_. 3 Type in CD C:OSOPMain and press _enter_ NOTE: This is where the main One Stop Order Processing program runs from. 4 Type: C:OSOPMainIL_OSOP.EXE –R and press _enter_. 5 This should start One Stop Order Processing and repair t...
INTRODUCED IN VERSION 2.0.0.29 If you define a product in One Stop Order Processing that has components that are automatically created when orders are imported this can cause problems when shipping an order and updating the Ebay or Amazon website. When you define a product in One Stop Processing you can set the product's details to include components (on the _Components_ tab on the _Product Details_). For example, you sell a desktop computer on Ebay as a single item. When you create the order...
Initially you should look in our FAQ and knowledgebase as your question may have already been asked before. How to use the Knowledgebase [http://moleend.helpserve.com/onestoporders/Knowledgebase/Article/View/447/211/how-can-i-use-the-knowledgebase] If it isn't covered you can create a support ticket on our support system to enter your query. This will then be responded to by one of our support staff as soon as possible. How to submit a support ticket [http://moleend.helpserve.com/onestopor...
The following link will help you with setting up the tracking and email feature: http://www.1stoporders.com/1StopOrdersDefTO.html [http://www.1stoporders.com/1StopOrdersDefTO.html]
If you have set up the Automated Order Import with eBay, Amazon or Actinic Desktop/SellerDeck in One Stop Order Processing (OSOP), you may experience that orders received more than one day ago are not being imported. There is a setting that can easily be changed to retrieve orders that are from more than one day ago. For this example, we will use the Amazon Seller Central order import. If you go to the Import Orders (File>Import>Import orders), once you are on this dialog; select your orde...
If you do change your Amazon or Ebay password you should not have to re-link (set up) One Stop Order Processing to the respective websites. When you link One Stop Order Processing to the websites (Amazon and Ebay) they provide One Stop Order Processing with a secure token that it uses to communicate with the websites (which is independent of the website password).
This can happen if you do not have the printer setup or if you are using Internet Explorer's Content Advisor. You should make sure that a printer has been setup (in the Options). By default the first printer found is used, which may not be the correct printer. You should change (or disable) the Content Advisor if this still fails to print.
If you are looking to email the tracking number to customers, there are various ways this can be done. 1. If you are using Citylink or BusinessPost you can use the invoice number to provide tracking on couriers own site. There are Citylink and BusinessPost views that provide the information to their sites and emails that provide direct links to the customers orders on their websites. 2. You can add custom values to your orders. These can be manually entered into the order and then used in em...
There is a 21 day free trial with no restrictions compared to the fully licensed version. You can download and install this by clicking on the free trial button on this page : http://www.1stoporders.co.uk/cgi-bin/mf000001.pl?ACTION=SHOWFORM [http://www.1stoporders.co.uk/cgi-bin/mf000001.pl?ACTION=SHOWFORM] On this page you will have to fill in some basic details like your name, company and email address. When you are done, click send and the request will be sent to one of our staff and you...
On the Invoice Options page tick the option 'Output to printer every' option and enter a value of pages to print out each time. This will print the orders in groups. If you enter a value of 100 into the box for 1000 orders, it will print orders 10 times (100 orders for each group).
When you create an order (manually or when importing) the next available invoice number is used. If you change the invoice number format you should do this on all the networked PCs. If you add a new PC to a networked version you should update these values from another of the PCs. When an order is created the next available sequential invoice number is used. You can update the invoice number in the Import Orders dialog and Order details page on an order.  
The following is a list of the current keyboard shortcuts that are used within OSOP Control A - If focus is on Find box, the find text is selected If the focus is on the order list, all orders are ticked Control F Find ControlI Print invoice Control Shift I Preview Invoice Control N New Order CTRL O Open Order Control P Print Packing List Control Shift P Preview Packing List Control V Print Orders Control L Print Courier Labels Control Shift L Preview Courier Labels Control ...
Printing can take a very long time or does not work as it previously did. The problem has been caused by a Microsoft bug in Internet Explorer. The problem does not appear in Internet Explorer 8. Some PCs have a problem printing using Windows Vista, Windows 7 and 8 either using Internet Explorer 9, 10 and 11. Microsoft have not resolved this issue at the current time. We are working on a solution to work around the problem with Internet Explorer. However, until this workaround has been develope...
Some fields on One Stop Order Processing can have macros in them, for example, Email header, Default Courier to use. These fields can only be up to a fixed number of characters, for example, the Default courier field can only be 50 characters long. Below is an example of how you can use use values in fields that are longer than the number allowed. When you ship orders with Amazon or Ebay you may want to use different text than is shown for the actual courier used. In this case you can use the ...
USING GMAIL WITH ONE STOP ORDER PROCESSING One Stop Order Processing can you managed the emails that are sent out to your customers.  This article shows you how to set up One Stop Order Processing for Gmail. A. Select TOOLS/OPTIONS B. Click EMAIL TAB C. Click SET UP EMAIL D. The Email set up dialogue will be displayed. How to fill it in is shown below. 1. Click SEND EMAILS WITH SMTP 2. Fill in the Server as smtp.gmail.com 3. Set port to 465 4. Set the Authentication to LOGIN 5. T...
If you do not have a tracking number for Ebay you can enter a different valid value that can be used to access delivery information.  Ebay says the following on tracking numbers: "NOTE: Different carriers use different terms to mean 'tracking number'. They mean any number which can be used by you and your buyers to track an item." The value should be unique and can be information that can be given to you to see how the parcel was sent. If a tracking number can not be used you can enter the or...
Sometimes depending on your printer settings a blank page is printed after each print label or at the end. If you using a CLP 521 (or similar printer) you should do the following: 1 Select the Printer Preferences for your printer. 2 Click on the Stock tab. 3 Change the Post Print Action to None.
You can remove any components from the order by having a blank title (it will still use stock control for the component). However, you can't remove the main item. If you don't want the main product to be shown on the invoice or packing list is to amend do the following: 1 Open Product Management (use the Products->Manage menu option). 2 Find the product that you don't want to be shown on the Invoice and edit the product. 3 On the Main Details page Change the Title to blank text (empty). 4...
You can buy our software from our websites : ACTINIC PLUGINS : www.mole-end.biz [http://www.mole-end.biz/] ONE STOP ORDER PROCESSING MULTICHANNEL : www.1stoporders.co.uk [http://www.1stoporders.co.uk/] INTEGRATED LABEL REPORTS : www.integratedlabels.co.uk [http://www.integratedlabels.co.uk/]   NOTE this software is free when you buy paper, a timed licensed is issued each time you shop.  After you have purchased the software or paper, an email will be sent to you with installation and lic...
If you have more than 1 item in an order and you are using a View that shows an order's item details you will get a separate line displayed for each order's item. The views that will show more than 1 per line order are: Order detail, AmazonShippingConfirmation and OSOPExport. If you only want to see one line per order you should either change to a different view or remove any reference to the OrderDetails fields (e.g. Item title). NOTE: When printing or processing orders in a View that shows ...