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Amazon use the time format UTC, this will mean that you if you are processing orders via OSOP from a different timezone you will need to add in a time shift within the software to correct this issue. The following example is for Bulgaria. (which is 2 hours and 10 minutes back) 1. Run 'Regedit' on your computer 2. Paste in the following to the top bar HKEY_CURRENT_USERSOFTWARE1StopOrdersOSOP 3. Double click the option called AmazonTimeShift 4. Tick Decimal and replace the number with 780...
There are steps required to ensure that Amazon gift messages are included in your printed invoices. You will need to make sure the macro linked to the custom value you are using for your gift message has been inserted into the HTML invoice template. To edit the HTML invoice template, you will need to go to Tools->Options and then the ‘Invoice Options’ tab. Under 'Print page configuration', there is a button called 'Change page layout'. This will bring up a dialog for you to open the file ...
Amazon have released a service called Amazon Business 2 business, this means that they now send information to OSOP in a slightly different format. We have added a new option to prevent any issues regarding pricing.  -  Click the import dialog button, * Select your Amazon import * Click 'Options' * Tick the options 'Order items include tax ...'
When using the automated order import from Amazon, you may experience the following error: AmazonSC: InternetQueryDataAvailable AmazonSC: Request has expired. Timestamp date: 2016-03-31T011:45:30Z [RequestExpired:Sender] AmazonSC: Amazon logon error. Run Failed. This is due to the time on the computer being incorrect, you will need to update the date on your machine to get it working again correctly.    
If you do change your Amazon or Ebay password you should not have to re-link (set up) One Stop Order Processing to the respective websites. When you link One Stop Order Processing to the websites (Amazon and Ebay) they provide One Stop Order Processing with a secure token that it uses to communicate with the websites (which is independent of the website password).
When you download the order information from Amazon SellerCentral you should download the New Orders and not the Unshipped orders. Make sure that you untick 'Overwrite orders with same order number' when importing. The way that you manage Amazon orders is: 1. Download the previous n days order reports. 2. Import the orders and untick overwrite orders (in the import dialog). 3. When orders have been processed, in One Stop Order Processing, select them and click on the SHIP ORDERS button. 4. ...
If you are importing directly from Ebay and you get the error: "EBAY: CAN'T CONNECT TO EBAY. IS THE SITE BLOCKED BY YOUR FIREWALL, OR ANTI VIRUS SOFTWARE?" or EBAYAUTOIMPORT: PROBLEMS REGISTERING WITH EBAY -2 or you import from Amazon Seller Central and get the error: AMAZONSC: HTTPSENDREQUEST 12031 AMAZONSC: NETWORK ERROR ACQUIRED. PLEASE, CHECK YOUR NETWORK CONNECTION. RUN FAILED. This can be for the following reasons: 1 One Stop Order Processing has been blocked by your FireWall. You ...
When you display Amazon (Seller Central) orders they have either Standard or Expedited shipping shown. When you use the AmazonshippingConfirmation view the "Shipping method" does not show the same value. This is because when you ship Amazon orders you may want to specify a different value (e.g. Next Day/1st Class). If you do want to use the same text as Amazon uses you should do the following: 1 When in the AmazonShippingConfirmation View select the VIEW->CUSTOMIZE CURRENT VIEW menu option. ...