Amazon use the time format UTC, this will mean that you if you are
processing orders via OSOP from a different timezone you will need to
add in a time shift within the software to correct this issue. The
following example is for Bulgaria. (which is 2 hours and 10 minutes
1. Run 'Regedit' on your computer
2. Paste in the following to the top bar
3. Double click the option called AmazonTimeShift
4. Tick Decimal and replace the number with 780...
There are steps required to ensure that Amazon gift messages are
included in your printed invoices.
You will need to make sure the macro linked to the custom value you
are using for your gift message has been inserted into the HTML
To edit the HTML invoice template, you will need to go to
Tools->Options and then the ‘Invoice Options’ tab.
Under 'Print page configuration', there is a button called 'Change
This will bring up a dialog for you to open the file ...
Amazon have released a service called Amazon Business 2 business, this
means that they now send information to OSOP in a slightly different
format. We have added a new option to prevent any issues regarding
- Click the import dialog button,
* Select your Amazon import
* Click 'Options'
* Tick the options 'Order items include tax ...'
When using the automated order import from Amazon, you may experience
the following error:
AmazonSC: Request has expired. Timestamp date: 2016-03-31T011:45:30Z
AmazonSC: Amazon logon error. Run Failed.
This is due to the time on the computer being incorrect, you will need
to update the date on your machine to get it working again correctly.
If you do change your Amazon or Ebay password you should not have to
re-link (set up) One Stop Order Processing to the respective websites.
When you link One Stop Order Processing to the websites (Amazon and
Ebay) they provide One Stop Order Processing with a secure token that
it uses to communicate with the websites (which is independent of the
When you download the order information from Amazon SellerCentral you
should download the New Orders and not the Unshipped orders. Make sure
that you untick 'Overwrite orders with same order number' when
importing. The way that you manage Amazon orders is:
1. Download the previous n days order reports.
2. Import the orders and untick overwrite orders (in the import
3. When orders have been processed, in One Stop Order Processing,
select them and click on the SHIP ORDERS button.
If you are importing directly from Ebay and you get the error:
"EBAY: CAN'T CONNECT TO EBAY. IS THE SITE BLOCKED BY YOUR FIREWALL, OR
ANTI VIRUS SOFTWARE?"
EBAYAUTOIMPORT: PROBLEMS REGISTERING WITH EBAY -2
or you import from Amazon Seller Central and get the error:
AMAZONSC: HTTPSENDREQUEST 12031
AMAZONSC: NETWORK ERROR ACQUIRED. PLEASE, CHECK YOUR NETWORK
CONNECTION. RUN FAILED.
This can be for the following reasons:
1 One Stop Order Processing has been blocked by your FireWall. You
When you display Amazon (Seller Central) orders they have either
Standard or Expedited shipping shown. When you use the
AmazonshippingConfirmation view the "Shipping method" does not show
the same value.
This is because when you ship Amazon orders you may want to specify a
different value (e.g. Next Day/1st Class). If you do want to use the
same text as Amazon uses you should do the following:
1 When in the AmazonShippingConfirmation View select the
VIEW->CUSTOMIZE CURRENT VIEW menu option.