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Knowledgebase - Click on the section titles to see more categories and articles : Ebay > Troubleshooting
Each Ebay account has its own order number count. For example, your first ebay order will be 100, then 101 etc.. This is true for all Ebay accounts. So if you import orders from more than 1 Ebay account into the same One Stop Order Processing site you will overwrite existing orders (possibly from other Ebay accounts) or not import new orders (i.e. you will 2 different orders with the order number 100, 101 etc.). To get around this issue you should tick the Add Seller's ID to order number on th...
If you do change your Amazon or Ebay password you should not have to re-link (set up) One Stop Order Processing to the respective websites. When you link One Stop Order Processing to the websites (Amazon and Ebay) they provide One Stop Order Processing with a secure token that it uses to communicate with the websites (which is independent of the website password).
If you have added 2 or more different imports from the same sales source (e.g. Ebay) and want to show which order import they are from, you can do this by using the following approach: 1 Select the View->Customize Current View menu option. 2 Select Order from the Types box. 3 Add the Sales Name field from the Available box to the view (Selected). 4 This will then show the name that you have given the Import type.
If you are importing directly from Ebay and you get the error: "EBAY: CAN'T CONNECT TO EBAY. IS THE SITE BLOCKED BY YOUR FIREWALL, OR ANTI VIRUS SOFTWARE?" or EBAYAUTOIMPORT: PROBLEMS REGISTERING WITH EBAY -2 or you import from Amazon Seller Central and get the error: AMAZONSC: HTTPSENDREQUEST 12031 AMAZONSC: NETWORK ERROR ACQUIRED. PLEASE, CHECK YOUR NETWORK CONNECTION. RUN FAILED. This can be for the following reasons: 1 One Stop Order Processing has been blocked by your FireWall. You ...
If you do not have a tracking number for Ebay you can enter a different valid value that can be used to access delivery information.  Ebay says the following on tracking numbers: "NOTE: Different carriers use different terms to mean 'tracking number'. They mean any number which can be used by you and your buyers to track an item." The value should be unique and can be information that can be given to you to see how the parcel was sent. If a tracking number can not be used you can enter the or...