Welcome to the One Stop Order Processing help desk
RSS Feed
Knowledgebase - Click on the section titles to see more categories and articles : Processing Orders > Order Managment
To set up automated order processing, go to the Import Orders dialog and click on the 'View / Edit Tasks' button as shown below. The Order Processing Tasks window will popup, it has several order processing options for you to choose from, tick the ones you want to include, then each time you automatically import order OR manually import and click on the 'close and process orders' button after importing, the orders will be processed.   So for example if you choose 'Format Address' and 'Print In...
Some selling channels (such as Ebay) will automatically merge orders if they are for the same customer when they are paid for at the same time. However, orders that are paid for separately, or are from different selling channels are treated as separate orders. (Premium and Enterprise versions) In One Stop Order Processing, you can set up a task when you run an import to automatically combine orders when they have a certain detail in the order that match. You can choose from the following: - ...
To Edit orders in bulk do the following: Tick all of the orders that you want to edit. Scroll along to and right click the field in one of the orders that you want to edit. Click edit and type/choose the option you want to appear in the field. Right click again and click apply to all ticked orders.
One Stop Order Processing allows you to highlight an order if it meets a certain criteria, for example if someone has opted for their order to be sent Next Day. You can highlight the orders as soon as they are imported to clearly show that the order needs to be sent Next Day. This feature can be useful if there are certain details of an order that you would want to be highlighted saving you looking through each order. To set up this feature, in One Stop Order Processing go to Tools / Automatic...
INTRODUCED IN VERSION 2.0.0.29 When you click on the Ship Orders button on the main screen you can choose to update the Amazon website with shipping details (Courier and Tracking information). Amazon will then email your customer with the shipping details.  A new options page has been added (Tools->Options->Shipping tab) that allows you to set the update website option and also configure the comments to use on an order. You can automaticaly update the shipping information to fixed or varia...
At the current time you can add partial payments by using the following approach: 1. Amend the order and add a discount amount for 50% of the order value (e.g. simply add the cost of an item as -$6) as the amount that won't paid for. 2. Mark the order as paid. 3. Amend the order and remove the discount amount. For example if you have an invoice for £20 and want to show a partial payment of £12 add a discounted item with a value of -£8. Then mark the order as paid and then remove the -£8 item...
INTRODUCED IN VERSION 2.0.0.26 When you click on the Ship Orders button on the main screen you can choose to update the eBay website with shipping details (Courier and Tracking information). Ebay will then email your customer with shipping details. At the same time if you have the update customer feedback option ticked you can also provide feedback to your customer. A new options page has been added (Tools->Options->Shipping tab) that allows you to set the update website option and also confi...
This is a guide on how to download your orders tracking numbers from DMO to a CSV and then import them into One Stop Order Processing to update the tracking number for a number of orders. (Note: To use this, please make sure you are on version 2.0.0.30 or later) STEP 1) After you have imported your orders into Royal Mail DMO, you will need to go to the 'ARCHIVE' dropdown list at the top of DMO and click on 'ARCHIVED SHIPMENTS' as shown below. STEP 2) Once you are on the Archived Shipments pa...
In One Stop Order Processing, you can update the tracking information of your orders in bulk by importing a CSV file from your courier. If you use couriers to ship your parcels, it is often the case that you can export a CSV file which contains the the tracking information and numbers in for your orders. As long as this file includes the Order number for the orders you are looking to update in One Stop Order Processing, this method will work with most courier systems. You will need to take...
When using the automation feature in One Stop Order Processing you can play a sound when orders are imported, this can be customized to play what you like.  Click here [http://www.1stoporders.com/IL_1StopAutomation.html] to set up the automation feature available for One Stop Order Processing. To enable this feature Open automation for One Stop Order Processing Tick the ' play a sound' option Attach your choice of sound (optional).
YOU CAN PUT TEXT IN FRONT OF THE ORDER NUMBER ON THE INVOICE, PACKING LIST OR PURCHASE ORDER BY USING THE FOLLOWING APPROACH. Details about how to display these details on the screen are shown further down. 1. In the Printing Fields Options add 2 definitions for the order number, as shown below. Replace the word PLAY with your choice of text. You also need to change the Listed On value (from Play.com) to the required selling platform (e.g. Ebay or Interspire). The second definitition is for...
To change one highlight colour at a time do the following, Highlight the order -> Right click -> set highlight colour to -> choose your colour To highlight multiple orders at once do the following, Click the first order you want to change -> hold the shift key -> click the last order that you want to change -> Right click -> set highlight colour to -> choose your colour To add and edit the highlight colours do the following, Click the '...' next to the the highlight colour filter menu ...
Some fields on One Stop Order Processing can have macros in them, for example, Email header, Default Courier to use. These fields can only be up to a fixed number of characters, for example, the Default courier field can only be 50 characters long. Below is an example of how you can use use values in fields that are longer than the number allowed. When you ship orders with Amazon or Ebay you may want to use different text than is shown for the actual courier used. In this case you can use the ...