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Knowledgebase - Click on the section titles to see more categories and articles : Processing Orders and Order Management > Order Managment

To set up automated order processing, go to the Import Orders dialog and click on the 'View / Edit Tasks' button as shown below. The Order Processing Tasks window will popup, it has several order processing options for you to choose from, tick the ones you want to include, then each time you automatically import order OR manually import and click on the 'close and process orders' button after importing, the orders will be processed.   So for example if you choose 'Format Address' and 'Print In...
Some selling channels (such as Ebay) will automatically merge orders if they are for the same customer when they are paid for at the same time. However, orders that are paid for separately, or are from different selling channels are treated as separate orders. (Premium and Enterprise versions) In One Stop Order Processing, you can set up a task when you run an import to automatically combine orders when they have a certain detail in the order that match. You can choose from the following: - ...
INLINE FILTERING ALLOWS YOU TO FILTER ON EACH HEADER TO A VALUE OF YOUR CHOICE. THIS WILL ALLOW YOU TO FIND ORDER EASILY BASED ON YOUR NEEDS. THE STEPS BELOW WILL EXPLAIN HOW TO USE THE INLINE FILTERING FEATURE. This feature is available in the Premium subscription of One Stop Order Processing. THE FOLLOWING STEPS WILL EXPLAIN HOW TO USE OUR ONE STOP ORDER PROCESSING FEATURE. 1.Open One Stop Order Processing on to the main order screen.  2.Right click on the header of your choice _E.g Item ...
THE FOLLOWING GUIDE WILL EXPLAIN HOW YOU CAN BULK HIGHLIGHT ORDERS IN ONE STOP ORDER PROCESSING. This feature is available in the Lite, Professional, Premium and Enterprise subscriptions of One Stop Order Processing. FOLLOW THE STEPS TO USE THE BULK HIGHLIGHTING FEATURE. 1.Click the first order to select it, it will now appear in blue.  2.Hold down the_ shift key_ on the keyboard and _click_ the last order in the list you would like to be highlighted (to select them all) 3. _Right-click_ a...
To Edit orders in bulk do the following: Tick all of the orders that you want to edit. Scroll along to and right click the field in one of the orders that you want to edit. Click edit and type/choose the option you want to appear in the field. Right click again and click apply to all ticked orders.
One Stop Order Processing allows you to highlight an order if it meets a certain criteria, for example if someone has opted for their order to be sent Next Day. You can highlight the orders as soon as they are imported to clearly show that the order needs to be sent Next Day. This feature can be useful if there are certain details of an order that you would want to be highlighted saving you looking through each order. To set up this feature, in One Stop Order Processing go to Tools / Automatic...
INTRODUCED IN VERSION 2.0.0.29 When you click on the Ship Orders button on the main screen you can choose to update the Amazon website with shipping details (Courier and Tracking information). Amazon will then email your customer with the shipping details.  A new options page has been added (Tools->Options->Shipping tab) that allows you to set the update website option and also configure the comments to use on an order. You can automaticaly update the shipping information to fixed or varia...
At the current time you can add partial payments by using the following approach: 1. Amend the order and add a discount amount for 50% of the order value (e.g. simply add the cost of an item as -$6) as the amount that won't paid for. 2. Mark the order as paid. 3. Amend the order and remove the discount amount. For example if you have an invoice for £20 and want to show a partial payment of £12 add a discounted item with a value of -£8. Then mark the order as paid and then remove the -£8 item...
INTRODUCED IN VERSION 2.0.0.26 When you click on the Ship Orders button on the main screen you can choose to update the eBay website with shipping details (Courier and Tracking information). Ebay will then email your customer with shipping details. At the same time if you have the update customer feedback option ticked you can also provide feedback to your customer. A new options page has been added (Tools->Options->Shipping tab) that allows you to set the update website option and also config...
You can use the stored filter feature used in this guide only in the Professional or higher version of One Stop Order Processing. To filter to get all but some highlight colours you must do the following. 1. Select the first colour you wish to filter with. This is done by using the Order Selection menu and clicking the _Refresh_ button as seen below: 2. Click the Plus Icon next to use stored filters this is shown below. This starts the setup for storing the filter.   3. This will open th...
THE FOLLOWING GUIDE WILL EXPLAIN HOW TO IMPORT TRACKING INFORMATION FROM ROYAL MAIL DMO. This feature is available in the Professional, Premium and Enterprise subscriptions of One Stop Order Processing. This is a guide on how to download your orders tracking numbers from DMO to a CSV and then import them into One Stop Order Processing to update the tracking number for a number of orders. (Note: To use this, please make sure you are on version 2.0.0.30 or later) STEP 1) After you have importe...
In One Stop Order Processing, you can update the tracking information of your orders in bulk by importing a CSV file from your courier. If you use couriers to ship your parcels, it is often the case that you can export a CSV file which contains the the tracking information and numbers in for your orders. As long as this file includes the Order number for the orders you are looking to update in One Stop Order Processing, this method will work with most courier systems. You will need to take...
When using the automation feature in One Stop Order Processing you can play a sound when orders are imported, this can be customized to play what you like.  Click here [http://www.1stoporders.com/IL_1StopAutomation.html] to set up the automation feature available for One Stop Order Processing. To enable this feature Open automation for One Stop Order Processing Tick the ' play a sound' option Attach your choice of sound (optional).
YOU CAN PUT TEXT IN FRONT OF THE ORDER NUMBER ON THE INVOICE, PACKING LIST OR PURCHASE ORDER BY USING THE FOLLOWING APPROACH. Details about how to display these details on the screen are shown further down. 1. In the Printing Fields Options add 2 definitions for the order number, as shown below. Replace the word PLAY with your choice of text. You also need to change the Listed On value (from Play.com) to the required selling platform (e.g. Ebay or Interspire). The second definitition is for...
To change one highlight colour at a time do the following, Highlight the order -> Right click -> set highlight colour to -> choose your colour To highlight multiple orders at once do the following, Click the first order you want to change -> hold the shift key -> click the last order that you want to change -> Right click -> set highlight colour to -> choose your colour To add and edit the highlight colours do the following, Click the '...' next to the the highlight colour filter menu ...
INTERNATIONAL HIGHLIGHTING IS A FEATURE THAT ALLOWS ORDERS THAT ARE BEING SHIPPED TO AN INTERNATIONAL ADDRESS TO BE HIGHLIGHTED AUTOMATICALLY IN A COLOUR OF YOUR CHOICE WHEN IMPORT INTO THE SOFTWARE ALLOWING YOU EASILY DISGUISE BETWEEN INTERNATIONAL AND NATIONAL ORDERS. Creating an advanced rule- 1. CLICK THE ‘…’ NEXT TO THE ADVANCED BUTTON 2. Click Add 3. Name your rule 4.Select ‘Use custom SQL :’ from the drop down menu 5. IN THE BOX BELOW PASTE THE FOLLOWING   [Invoice].[sCountry...
Some fields on One Stop Order Processing can have macros in them, for example, Email header, Default Courier to use. These fields can only be up to a fixed number of characters, for example, the Default courier field can only be 50 characters long. Below is an example of how you can use use values in fields that are longer than the number allowed. When you ship orders with Amazon or Ebay you may want to use different text than is shown for the actual courier used. In this case you can use the ...
THE FOLLOWING GUIDE WILL EXPLAIN HOW TO PROCESS ORDERS IN BATCHES WHEN IMPORTING WITHIN ONE STOP ORDER PROCESSING. This feature is available in the Professional, Premium and Enterprise subscriptions of One Stop Order Processing. From version 38 onwards One Stop Order Processing will now allow you to process your orders in batches upon importing. As a default this is set to 1000 however this can be altered to however many orders you would like to include in a batch. THE FOLLOWING INSTRUCTIONS...
When using One Stop Order Processing items can take up multiple lines in your order view, this is because the view has fields with item details in. HOW TO PREVENT ORDERS BEING ON MORE THAN ONE LINE- 1.Click the ‘Customize Current View’ Button (The clipboard with the 2 ticks) 2. Go to the ‘Selected:’ box 3.Select any fields to do with item details (E.g. Item weight) 4.Click the arrow pointing to the left 5.Once you have done this for all the item detail fields click ‘OK’ and refresh the pag...