The Support Centre is where you can find all of our support tools
including the knowledgebase and ticket system.
Click here to access the Support Centre.
The Support Centre consists of:
* The KNOWLEDGEBASE articles providing explanations of features and
help with any issues. Click here to access the knowledgebase.
* TICKET SUBMISSION which allows you to send in a message to o...
HOW TO USE SUPPORT INDEX
* SUPPORT OVERVIEW
* Do you provide telephone support?
* How do I send a screenshot to support?
* How to access the news scetion
Yes, we do provide telephone support.
When you take out a trial for One Stop Order Processing you have full
telephone support during office hours for the period of your trial.
Once the trial is complete, you can choose to continue to have
telephone support by purchasing the Premium version of our software.
If you choose not to take out telephone support we still offer great
support, here are some of the ways you can get help :
* You can find the answer to most problems in our exten...
To take a screenshot on your computer, press the 'PrtScn' button on
your keyboard. This is normally on the top row and to the far right.
If you also hold down the Alt-key (alt-PrtScn) then it will only take
a screenshot of the currently selected window. This will copy the
screen into your clipboard, so you can just paste it straight into an
email to send to us.
If you require any help submitting a support ticket, check out the
How do I submit a support ticket?
You can keep up to date with all the latest news and special offers by
either reading or subscribing to the news channel on our support
To see the latest news and offers, click on the news icon (circled
You can also subscribe to our news feed. To do this click on the
subscribe tab, then enter you email address and click on the submit
You can change between our support sites by using the drop down
selection box in the top right area of the page. This is circled in
the picture below.
You simply click this and the drop down menu will appear allowing you
to select which support site you wish to view. This is shown below.
You can only login if you have registered your details with the
support system. If you haven't done this, we recommend you read
through the following article:
How do I set up a support account?
You can log in to the support system by filling your details into the
login box on the main support page. The login area is in the top left
hand corner of the page as shown in...
1. Press Windows and then E to bring up the file explorer
2. Then type in the bar C:/OSOP/MAIN
3. Find the folder that is called websites and open it.
4. There will be a folder for each of your sites in this folder, open
the one for site you need to send the database in for.
5. Send the file named IL_ORDERS.MDB to us.
Note: We would recommend using a secure service such
as https://www.mailbigfile.com/ [https://www.mailbigfile.com/] to
send us your database
To begin, click on the "Register" button on the home page of our
support centre to register your details and create an account.
This will navigate to a page where you need to fill in the
required details in the text field areas. The page is shown below.
The CAPTCHA Verification section is a security check we run to prevent
You fill this in by typing the characters you see with no spaces
between each character. An example of this is shown below.
If you are unable to find an appropriate article in the
knowledgebase, you can send a ticket for our support team to look at.
To send a ticket, you will need to visit the support site for the
relevant website you are looking for.
Click here to go to the Integrated Labels Support Site
Click here to go to the One Stop Order Processing Support Site
Click here to go to the M...
Having a support account gives you a record of all interactions made
between you and our staff. This will allow you to easily look back and
revisit previous questions and answers.
If you enter a ticket on the support system, you will be given a list
of knowledgebase articles that are relevant and might help solve your
problem as you enter the ticket. This often leads to an instant
solution and therefore saves you time.
In addition to this it gives you instant access to all of your past