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MANAGING AND PROCESSING ORDERS For each selected order you can print the Invoice, Packing List or Purchase Order or email them to your customers instantly. We have various reports available for different invoice paper types with support for amending of the reports. All the selected orders can also be marked as shipped, have their addresses formatted correctly or have the order tracking details published to a website for order tracking. Another feature of One Stop Order Processing is interna...
Shown below is the main order processing screen, this is where you will complete the majority of your order processing tasks. When in the 'Order Detail' view you will see various numerical fields based on the orders imported. By right clicking on the fields (e.g. the 'Item price' column), there are various options available that you can use; these are explained below.   These consist of: Total of figure This provides a total of the selected field (only applies to fields that are nu...
Processing Index Emailing * How to send an after sales email to all of your customers [http://moleend.helpserve.com/onestoporders/Knowledgebase/Article/View/863/244/how-to-send-an-after-sales-email-to-all-of-your-customers] * Sending Email with Attached Reports in OSOP [http://moleend.helpserve.com/onestoporders/Knowledgebase/Article/View/869/244/sending-email-with-attached-reports-in-osop] Printing * * Printing Overview [http://moleend.helpserve.com/onestoporders/Knowledgebase/Artic...
Some selling channels (such as Ebay) will automatically merge orders if they are for the same customer when they are paid for at the same time. However, orders that are paid for separately, or are from different selling channels are treated as separate orders. (Premium and Enterprise versions) In One Stop Order Processing, you can set up a task when you run an import to automatically combine orders when they have a certain detail in the order that match. You can choose from the following: - ...
To Edit orders in bulk do the following: Tick all of the orders that you want to edit. Scroll along to and right click the field in one of the orders that you want to edit. Click edit and type/choose the option you want to appear in the field. Right click again and click apply to all ticked orders.
One Stop Order Processing allows you to highlight an order if it meets a certain criteria, for example if someone has opted for their order to be sent Next Day. You can highlight the orders as soon as they are imported to clearly show that the order needs to be sent Next Day. This feature can be useful if there are certain details of an order that you would want to be highlighted saving you looking through each order. To set up this feature, in One Stop Order Processing go to Tools / Automatic...
INTRODUCED IN VERSION 2.0.0.29 When you click on the Ship Orders button on the main screen you can choose to update the Amazon website with shipping details (Courier and Tracking information). Amazon will then email your customer with the shipping details.  A new options page has been added (Tools->Options->Shipping tab) that allows you to set the update website option and also configure the comments to use on an order. You can automaticaly update the shipping information to fixed or varia...
INTRODUCED IN VERSION 2.0.0.26 When you click on the Ship Orders button on the main screen you can choose to update the eBay website with shipping details (Courier and Tracking information). Ebay will then email your customer with shipping details. At the same time if you have the update customer feedback option ticked you can also provide feedback to your customer. A new options page has been added (Tools->Options->Shipping tab) that allows you to set the update website option and also confi...
The list of orders that you see in the main product screen can be modified to include different order information.      The name of the view in use is shown at the top of the screen    The order data shown is defined in the view, every view can have different order fields in different orders. Views can be customised by clicking the button with two tick marks  -  - on the tool bar at the top left of the main screen or by clicking on the button next to the view name and choosing "Customise...
In One Stop Order Processing, if you are importing your orders from multiple selling channels into a single OSOP site, you may want to change some of the information that is displayed in the macros using any order detail (in this example we will base it on the Sales Name). The Printing Fields feature located under the Tools / Options / Printing Fields tab allows you to create rules to show certain pieces of information on your invoice if the order meets a certain requirement based on a rule yo...
When you print off orders through One Stop Order Processing, the invoices and packing lists are all printed off in the order they are displayed in on the order list. You can sort the orders shown in your main order list by clicking on the headers above the field. As shown in the image below, if you click on the order date field once, they will be shown in ascending order, if you click again, they will be shown in descending order. Once you have your orders shown on the screen in the order ...
This is a guide on how to download your orders tracking numbers from DMO to a CSV and then import them into One Stop Order Processing to update the tracking number for a number of orders. (Note: To use this, please make sure you are on version 2.0.0.30 or later) STEP 1) After you have imported your orders into Royal Mail DMO, you will need to go to the 'ARCHIVE' dropdown list at the top of DMO and click on 'ARCHIVED SHIPMENTS' as shown below. STEP 2) Once you are on the Archived Shipments pa...
In One Stop Order Processing, you can update the tracking information of your orders in bulk by importing a CSV file from your courier. If you use couriers to ship your parcels, it is often the case that you can export a CSV file which contains the the tracking information and numbers in for your orders. As long as this file includes the Order number for the orders you are looking to update in One Stop Order Processing, this method will work with most courier systems. You will need to take...
The packing list that you print from One Stop Order Processing can be modified to include certain information about the products you sell. Edit the packing list template HTML and add the relevant macros to add the information from order details and products. There is a list of all the macros available to be put onto your invoices at the following link: http://www.1stoporders.co.uk/1StopOrdersDefRO.html [http://www.1stoporders.co.uk/1StopOrdersDefRO.html] You can change the templates usin...
ORDER FILTERING There are 3 ways you can filter orders in One Stop Order Processing. 1. Under the 'Order Selection' area on the main One Stop Order Processing page, you will see four fields that you can choose to filter on. These consist of Status, Highlight Colour, Dispatch Date and Shop Type. By clicking on the drop down menu next to these filters, you will be able to select a different field for each on. For example, you can filter the status of the orders to only see ones that are 'Not...
You should make sure that the best quality label is printed, to make sure Royal Mail (or Couriers) can scan your parcels correctly in their delivery network. This can be down to the quality setting used in the printer setup (e.g. Citizen CLP-521 printer). To resolve this issue you should make sure the best quality label is printer. For example, in the Printer Preferences for your Label Printer, in the Graphics tab make sure that the resolution is set to the highest setting (e.g. 8 dpmm) and ...
READ THIS ARTICLE TO FIND OUT HOW TO SEND AN AFTER SALES EMAIL TO ALL OF YOUR CUSTOMERS: Create your Email Template by clicking the menu option Tools -> Options -> Email , then either select the email you want to send or create a new template Then click the + symbol next to the used stored filters button, as shown below Name your filter and insert the following in to the field to send after 2 days [TOrder].[sOrderDate] <= '{{LAST2DAYS}}' AND TOrder.nState = 0 Or Name your filter and in...
You should put in  [%PRODUCT_WIDTH1%] [%PRODUCT_HEIGHT1%] [%PRODUCT_DEPTH%] In the Width, Height and Depth fields on the Default Royal Mail International tab in the Setup Couriers page. This will use the products sizes for orders sent to Royal Mail.
This is a bug in Windows (Microsoft Internet Explorer) where it runs out of local Windows resources. To get around this problem if you do the following: 1 Display the _Invoice Options_ (select _Tools->Options_ menu option and click on _Invoice Options_ tab) 2 Tick _Output to printer every_ option 3 Type in _20_ 4 Click OK This will now print invoices in smaller batches, and you won't lose any images from invoices.
You can start One Stop Order Processing using a different view or stored filter. This can be used to resolve a view problem or perform some automated tasks. To use this feature use the following approach. 1. Run a command shell (Press Windows Key and R. Type CMD and press Enter). 2. Type CD C:OSOPMain and press Enter. 3. Type the One Stop Order Processing command line and press Enter. For example, to change the view that One Stop Order Processing starts with do the following: IL_OSOP -B...