The Professional and Premium versions of One Stop Order Processing
include a product catalog. You can use this feature to store
details of all of the product you sell online or offline. Products
can be linked to one or more selling channels. You can include
details of product descriptions, weight, size, stock levels, prices,
suppliers, stock levels and many more details in the catalog.
You can populate your product details in several ways :
* you can enter your prod...
INTRODUCED IN VERSION 220.127.116.11
If you want to easily add stock to a product you can use the _Add
Stock_ button on the Product Management dialog (by selecting the
_Products->Manage_ menu option).
You can find a product by entering the SKU or EAN into the 'Product
Identifier' field and clicking find. If you are using products with
the same main SKU (to manage the same product on different channels)
you can not be sure which product the stock is added to. In this
release the stock is added to the...
INTRODUCED IN VERSION 18.104.22.168
When you want to add stock to a product, in the _Product Management_
dialog, you click on the _Add Stock_ button. In this version of _One
Stop Order Processing_ the currently selected product is used to add
to stock to.
As was previously the case, you can also select different products to
add stock from within the Add Stock dialog.
For more details on how to Add Stock to your products use the
INTRODUCED IN VERSION 22.214.171.124
You can now enter product sizes. This can be either the actual product
size or the packaging for the product.
Once the details have been entered into the product they can be used
in Invoices, Packing Slips, Purchase orders and Emails by using the
Where N is the order item line (e.g. 1) to use.
For more information on macros use the following link:
INTRODUCED IN VERSION 126.96.36.199
If you have created products with various components and want to make
sure that they are setup correctly you can run the Validate Products
Report (by clicking on the Validate Products button in the Products
This report looks at all the components of a product and makes sure
they exist and also that they are not included as part of either its
own product or other product in the same set of components. Any errors
found are reported in the window shown whi...
At the current time you can add partial payments by using the
1. Amend the order and add a discount amount for 50% of the order
value (e.g. simply add the cost of an item as -$6) as the amount that
won't paid for.
2. Mark the order as paid.
3. Amend the order and remove the discount amount.
For example if you have an invoice for £20 and want to show a partial
payment of £12 add a discounted item with a value of -£8. Then mark
the order as paid and then remove the -£8 item...
You need to install Selling Manager (free) or Selling Manager Pro to
manage your listings and add SKU's to your items.
One you have created your listings you can add the SKU either by
adding the SKU to the main listing page and using the edit function or
by using the multi edit features.
a) Adding SKU's using bulk editing
1. Go to your "Active" listings in Selling Manager
2. Select your items (must be at least 2 )
3. Click Edit selected
4. It will take you to the multi edit tool then...
To make sure that stock control works correctly your SKU's from
different selling channels must be connected. The most efficient way
to do this is to create a main product within OSOP and then connect
all of your other SKU's for the same product by using the combine
There are 2 available options to go for when creating your main SKU.
- Firstly you can use one of your selling channels as you main SKU,
the following articles show you how to import your products either
manually via csv...
This article will explain how to add an SKU to your eBay listings.
In your eBay account, go to the 'Active Listings' page in the Selling
You will see a small 'Customize' button at the top right of the
listings, click on this to open up the list of items you can add in
the main page.
The following image is where you can choose which of the available
fields you would like to display, this is where you choose 'Custom
Label' as shown below.
As shown in the image below, you will...
You can export product details from One Stop Order Processing to a
comma separated value file (CSV), you can then use this file to
transfer product details or stock levels to other systems.
Products are exported from the Product Catalog, to open the Product
Catalog select 'Products / Manage' from the main menu.
The product management screen will then be displayed.
Select the products you wish to export by ticking the checkbox in the
first column of the product list and then select 'Pro...
INTRODUCED IN VERSION 188.8.131.52
If you use the _Validate Products_ report you can make sure your
products have been set-up correctly and also list all of your
To use this feature select the _Products->Validate_ menu option from
the _Products_ dialog.
More information at the following link:
This version of One Stop Order Processing also adds the following
Introduced in version 184.108.40.206
If you are using the Premium (or higher) version of One Stop Order
Processing you can now automatically add additional product
information that is currently available on the website. This
information can be used to include additional information on products
on invoices or packing slips. For example, if you want to include
images on packing slips you can use this option.
If you already have products created in One Stop Order Processing you
can setup the link to th...
Each product in One Stop Order Processing can now have up to 200
different SKUs for a single product. This can be useful to manage
stock control for a product that is sold on different websites using
different SKUs. Each of the 200 SKUs can be from any of the order
types. For example, if you have the same product sold on the same Ebay
site under 5 different SKUs you can add them to the list.
The new SKU order type tab is shown below:
For more information use the following link:
If you are using the_ Premium version of One Stop Order Processing_
you can now import all of your products being sold on Amazon. To do
this, select the Products->Import->From Websites menu option in the
Products dialog, shown below:
How To Import Products From CSV File
To import products from a CSV file you will need to make sure that
you adjust your headers to the compatible headers that are listed
MINIMUM REQUIREMENTS FOR AN IMPORT FILE
You must have at least 1 of the RED fields in your import file to
create a valid One Stop Order Processing product.
This should appear in the first line of the file DESCRIPTION
Your product code , e.g. IL507. If you are using the import for
INTRODUCED IN VERSION 220.127.116.11
For _Ebay_, _Amazon_, _Actinic Online,_ _Paypal_, _Magento_,
_ekmPowershop_, _Pinnacle Cart_, _Other Shopping Carts_ (that use the
_OSOP_ format), _Shopify_, _Tesco Direct_, _Groupon_ you can now use
the _Get Tax Rate from Products_ option when importing orders.
This allows you to setup your products in _One Stop Order Processing_
and give each product their own VAT rate. If you then tick the _Split
Tax out_ option in the _Import_ _Orders_ Dialog and also the _...
When importing and downloading orders from eBay, you can also import
the product details from the listing. _(Features in Professional and
The information that is imported from the listings can be useful when
exporting orders to third party platforms such as courier and
The following dialog shows all the information you can download from
your eBay listings.
You will need to tick the fields for the information that you would
like to import from the listings....
Using the main SKU and different SKUs for your selling channels lets
you manage a product that you sell on multiple online marketplaces.
If you sell a product on more than 1 sales channel (or more than once
on a single sales platform, e.g. Ebay) you need to create a product
for each sales platform or sale location.
The software allows you to map multiple SKUs too on SKU in product
management, and its because of this that stock control can be done
across the different selling channels.
INTRODUCED IN VERSION 18.104.22.168
You can print the product information shown in the Products Window by
clicking on the _Print_ button.
There is more information at the following link:
In the product import dialog (PRODUCTS->IMPORT->FROM FILE), there is
an option called OVERWRITE PRODUCTS WITH SAME PRODUCT CODE (SKU).
This dialog is shown in the picture below. If this option is ticked,
the products saved details will be overwritten by the details from the
order every time one comes in.
If this option is unticked in the import settings, the first time that
a product is imported, the values in the order for that product will
be added to the product catalog in One Stop Order Pr...
This is how you can uncombine products
1) Go to Products / Manage products to bring up your products list
If you have the option ticked to delete the combined products you will
first need to reinstate the product or products that you accidentally
2) Click on the show deleted products checkbox in the bottom right
3) Find the product that you accidentally combined - it will show
with a red x on the left hand side of it - this means that it is
4) Tick that produ...
INTRODUCED IN VERSION 22.214.171.124
NOTE: This feature is only available in the Standard Plus (or higher)
version of One Stop Order Processing.
Product Management can now export product stock level information in
CSV formats that can be imported into Ebay (using TurboLister we are
currently looking at another import template) and Amazon (Seller
Central). To do this use the following approach:
1 Once orders have been imported open Product Management (select the
Products->Manage menu option).
INTRODUCED IN VERSION 126.96.36.199
When you import products, e.g. from Ebay or Amazon and you split out
the VAT, you can define a main VAT rate to use (e.g. 20%).
This is done by under the IMPORT ORDERS menu under ADJUST TAX, tick
SPLIT VAT OUT AT and type in your value (e.g. 20%), This is shown
However some of the products in an order may have different VAT rates
To use a different VAT rate from some items you should create a
product (in Product Management) and set its V...
You should put in
In the Width, Height and Depth fields on the Default Royal Mail
International tab in the Setup Couriers page.
This will use the products sizes for orders sent to Royal Mail.
If you have processed your orders using the IL_Invoicing software and
you can only see some of your orders or you see the following dialog
(in Microsoft Word):
Make sure that you untick 'Only include unshipped orders'. This will
then bring in all of your orders.
If you backup your database before doing the import
If you select Product->Import->Import from Websites and select your
site to get the new variations from.
Then select the 'Only import products that do not already exist'
option. This will import any new variations as new products and not
affect any existing products.
It will say imported X products after the import. This message is
wrong as it will only have imported new products. We are looking at
this in the new beta.
INTRODUCED IN VERSION 188.8.131.52
When you sell products on Ebay you can have a SKU for the main product
and also have a separate SKU if there are different variations of the
product. For example, a Shirt has a main SKU, but if you want a
different default colour it has its own separate SKU.
A option has been added to the Ebay Options that allows you to choose
how you want the SKUs for these orders processed. The new option is
shown below on the Ebay options dialog:
If you setup a different SKU...
* * Products Overview
* Adding stock now uses the correct main product (if multiple SKUs
* How to add stock to the currently selected product
Scenario : There is information missing from the product feed - such
as parts of the description or other fields
If you have HTML in your product descriptions you can remove this
using the _Remove Embedded HTML_ option. There are 2 types of HTML to
_Remove embedded HTML_
This will remove all of the HTML from the product details - including
any data within it, Actinic sometimes puts it's markers around all of
the text in a field - the description usually - and so if that has
There are a couple of different ways that you can use a barcode
scanner with stock control using OSOP.
The simplest way to do this would be to go into OSOP, open the
product dialog box. Click Stock -> Add Stock
Tick the option that says use EAN/Barcode.
Click the box that says Product Identifier:
Then when you scan the barcode the EAN/ Barcode number should appear
in that box.
You can then manually press find to show you the current stock and
then type in the amount of stock to add in....