* Amazon - How to import your orders into One Stop Order Processing
* Amazon gift messages are not printing on my invoices?
* Amazon Mash : Unable to add some fields to the output file when
using the Amazon Marketplace option.
AUTOMATED ORDER IMPORT (PROFESSIONAL/ PREMIUM VERSIONS) - RECOMMENDED
It is easy to set One Stop Order Processing up to import orders
automatically, you simple have to setup a new import feed and
authorise OSOP with Amazon. Once this is done you can then choose
to import orders at scheduled times or simply click a button to import
The knowledgebase articles below explain how to set this up.
The link below explains how to configure your sites:
Import Amazon orders autom...
There are steps required to ensure that Amazon gift messages are
included in your printed invoices.
You will need to make sure the macro linked to the custom value you
are using for your gift message has been inserted into the HTML
To edit the HTML invoice template, you will need to go to
Tools->Options and then the ‘Invoice Options’ tab.
Under 'Print page configuration', there is a button called 'Change
This will bring up a dialog for you to open the file ...
You do not see values for those fields because on Amazon Marketplace
you can only sell items that Amazon already sell's. Providing an ASIN
will link to all these details that already exist on Amazon like
Product name and Description, you can't override them. On
SellerCentral you can specify your own name, price, shipping model
etc. They both cost £25 a month and some people switch to
SellerCentral due to its more flexible nature.
INTRODUCED IN VERSION 18.104.22.168
NOTE: THIS FEATURE IS ONLY AVAILABLE IN ONE STOP ORDER PROCESSING
PROFESSIONAL AND PREMIUM
When you setup your Amazon Automated Import you can select the type of
Order Reports to get order information from. The new choices are:
For some sellers the Fulfilled By Amazon orders don't show up on the
Standard Order Reports. If this is the case select this option.
This report contains orders that need to be shipped (this does not
include FBA orders, wh...
INTRODUCED IN VERSION 22.214.171.124
New fields have been added for additional information for each order
Each order line can now have a separate message, for example, a gift
message. This is automatically imported for Amazon and Ebay orders. It
can also be mapped for OSOP custom imports. The message field is shown
in the Order details tab when you open an order. You can view and
amend all of the values when you open an order line, shown below:
OTHER ITEM DETAILS
You can add or ...
Introduced in version 126.96.36.199
If you click on the _Options_ button in the _Import_ dialog for the
relevant Amazon Seller Central import and untick the _Perform Order
Processing Tasks on Amazon FBA orders_. Any orders that are fulfilled
by Amazon FBA will not have the tasks run. The new option is shown in
the dialog below at the top of the dialog.
1. Select the AmazonShippingConfirmation view (if this doesn't appear
in your list you import this by selecting VIEW->CUSTOMIZE CURRENT VIEW
and clicking on IMPORT. Then select the
C:OSOPMainAmazonShippingConformation.mev file). You can also download
the view from here
2. Amend any default information for all orders or individual orders
(e.g. Shipping method). You can define a value for all orders using
the Default value when you am...
Introduced in version 188.8.131.52
When you import orders you create an Order Import Type. To import
orders click on the ADD button, shown below in the Import Orders
You can create up to 100 different Order Import Types in One Stop
NOTE: You only need to create an Order Import Type for each selling
Channel and website.
For example, if you import from Ebay UK (and import the orders
manually you can use the same Order Import Type each day, just select
a different file f...
Introduced in version 184.108.40.206
The cancel (and on hold) feature is available in Professional and
higher versions of the software.
If you want to cancel orders that have already been imported (and you
don't want them to be reimported) you can either use the Cancel option
(from the Edit->Cancel Order menu option or right click on an order
and select the Cancel Order option)
NOTE: Once an order is shipped you can't cancel it.
The automatic cancel (and on hold) batch feature is available in
Active listings can be imported from the supported sites (E.g.
Ebay/Amazon) as Products allowing you to download various details such
as the current stock levels, title, pricing and description etc.
To start, you will need to make sure you are using the Premium license
key (or above) and have the automated import setup correctly.
On the Import Orders dialog (File > Import and Export > Import Orders
or click on ), there is an option to tick that allows you to choose
the listing information yo...
To set up the automated import of orders from Amazon into One Stop
Order Processing you have to configure each Amazon site so it allows
OSOP to collect orders. Then you can set up a scheduler to download
them automatically throughout the day. You can also set the software
up to carry out automated processing - printing the invoice or packing
slip for example - immediately after the orders are downloaded.
The link below explains how to configure your sites:
Set up sites for automated import
If you using Proffesional or higher you can automatically send an
HTML invoice to your customer whenever you import their order.
For Amazon, particularly, this will reduce (VAT) invoice request
emails and keep your Account Health Response Time very high.
The approach taken is to find all the orders that have not had an
email sent to them every time orders are imported. So when new orders
are imported they will not have had an email sent and therefore will
automatically be sent an email. To se...
HOW TO CREATE AMAZON SHIPPING CONFIRMATIONS FROM ONE STOP ORDER
THIS FEATURE IS AVAILABLE IN PROFESSIONALAND PREMIUM VERSIONS OF ONE
STOP ORDER PROCESSING
NOTE: If you using Professional or a higher version you can
automatically mark your orders as shipped (by ticking the _'When
orders are shipped update Amazon'_ option in the Shipping options).
1 Select the AmazonShippingConfirmation view (if this doesn't appear
in your list you import this by selecting View->Customize Current Vi...
When you import orders you can choose to split the VAT out (as some
websites, e.g. Amazon, don't include the VAT amounts in sales
figures). There are different ways to find the VAT rate to use. The
following explains how One Stop Order Processing chooses the VAT rate
1 If the 'Get VAT rate from product' is ticked this value is used. If
the product is not defined or this option is not ticked, use the 2nd
option (shown below).
2 If the order is an Ebay order and a VAT rate has been defin...
To update the shipping status in One Stop Order Processing to match
that shown on Amazon do the following:
1. Create an Unshipped report (login to Amazon Seller Central and
select the ORDERS->ORDERS REPORTS menu option. The click on the
UNSHIPPED ORDERS tab and select REQUEST REPORT).
2. When the report is available open the file in Excel (as a tsv
3. Copy the first column and paste into Notepad (to run notepad press
the Windows Key and R then type notepad).
4. The save the f...
There are two stages to importing orders into OSOP from Amazon.
1) To start off you will need to download the orders from Amazon to a
This article shows you how to create an order report on Amazon and
download that to a file on your PC:
Downloading Orders from Amazon Seller Central
2) Now you have your downloaded file containing orders, you will
import this file into OSOP.
This article shows you how to import the order...
The new Product Mash tool now includes a "Price and Quantity" update
within the "Amazon Seller Central" feed.
This enables you to upload update feeds, to Amazon in a simple
format including SKU, Price and Quantity.
This is useful for keeping stock levels up to date, on Amazon, as well
as introducing price changes.
The feed creates a .txt file and this could also be used with other
listings/portals if the file is suitable.
When using the automated order import from Amazon, you may experience
the following error:
AmazonSC: Request has expired. Timestamp date: 2016-03-31T011:45:30Z
AmazonSC: Amazon logon error. Run Failed.
This is due to the time on the computer being incorrect, you will need
to update the date on your machine to get it working again correctly.
If you have processed your orders using the IL_Invoicing software and
you can only see some of your orders or you see the following dialog
(in Microsoft Word):
Make sure that you untick 'Only include unshipped orders'. This will
then bring in all of your orders.
If you do change your Amazon or Ebay password you should not have to
re-link (set up) One Stop Order Processing to the respective websites.
When you link One Stop Order Processing to the websites (Amazon and
Ebay) they provide One Stop Order Processing with a secure token that
it uses to communicate with the websites (which is independent of the
INTRODUCED IN VERSION 220.127.116.11
If you amend the quantity of an Amazon order and mark the item as
shipped Amazon will report a problem with shipping the item. This is
because Amazon expects the quantity to be the amount that the customer
ordered nd not what it has been amended to.
This problem has been resolved in this version of the software. You
can amend the order quantites without problems now as when the order
is shipped Amazon is told the original quantity that was ordered is
When you download the order information from Amazon SellerCentral you
should download the New Orders and not the Unshipped orders. Make sure
that you untick 'Overwrite orders with same order number' when
importing. The way that you manage Amazon orders is:
1. Download the previous n days order reports.
2. Import the orders and untick overwrite orders (in the import
3. When orders have been processed, in One Stop Order Processing,
select them and click on the SHIP ORDERS button.
If you are importing directly from Ebay and you get the error:
"EBAY: CAN'T CONNECT TO EBAY. IS THE SITE BLOCKED BY YOUR FIREWALL, OR
ANTI VIRUS SOFTWARE?"
EBAYAUTOIMPORT: PROBLEMS REGISTERING WITH EBAY -2
or you import from Amazon Seller Central and get the error:
AMAZONSC: HTTPSENDREQUEST 12031
AMAZONSC: NETWORK ERROR ACQUIRED. PLEASE, CHECK YOUR NETWORK
CONNECTION. RUN FAILED.
This can be for the following reasons:
1 One Stop Order Processing has been blocked by your FireWall. You
When you select the amount of time between runs for Amazon, you will
need to make sure that this is set to at least 1 minute. We recommend
setting it to a minimum of 2-5 minutes to ensure there are no issues.
There is a set amount of 60 runs per hour that can be made. The
program will stop you from importing orders if you make more than
When setting up the automated import for Amazon in the Automation for
One Stop Order Processing, there is a limit to the amount of runs to
When you display Amazon (Seller Central) orders they have either
Standard or Expedited shipping shown. When you use the
AmazonshippingConfirmation view the "Shipping method" does not show
the same value.
This is because when you ship Amazon orders you may want to specify a
different value (e.g. Next Day/1st Class). If you do want to use the
same text as Amazon uses you should do the following:
1 When in the AmazonShippingConfirmation View select the
VIEW->CUSTOMIZE CURRENT VIEW menu option.
Using any Premium or above version of One Stop Order Processing you
can automatically update the stock levels on Ebay and Amazon. For
example, When you sell an item on Ebay, Amazon will then be updated
with the new stock level.
This is a very useful feature which you can use to save time on
checking and manually amending the stock levels between your stores on
different selling channels.
There are a few options to turn on the stock control which you will
need to tick to start using this feat...