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Knowledgebase - Click on the section titles to see more categories and articles : Ebay
EBAY INDEX * Ebay Overview [http://moleend.helpserve.com/onestoporders/Knowledgebase/Article/View/513/237/ebay-overview] * Ebay- How to import your orders into One Stop Order Processing [http://moleend.helpserve.com/onestoporders/Knowledgebase/Article/View/592/237/ebay--how-to-import-your-orders-into-one-stop-order-processing] * How to automatically update the paid status on your Ebay orders [http://moleend.helpserve.com/onestoporders/Knowledgebase/Article/View/579/237/how-to--automatica...
One Stop Order Processing allows you to manage all of your incoming orders from eBay as well as your own website if you have one.  We offer two ways to import orders from eBay, you can do it manually by downloading the file from eBay and import it that way or you can get it done automatically using our automation service available with Professional (or higher). For details on importing orders from eBay, please take a look at the following link: Manually importing orders [http://moleend.hel...
AUTOMATED ORDER IMPORT (PROFESSIONAL / PREMIUM VERSIONS) - RECOMMENDED ** It is easy to set One Stop Order Processing up to import orders automatically, you simple have to setup a new import feed and authorise OSOP with Ebay. Once this is done you can then choose to import orders at scheduled times or simply click a button to import your orders.  The knowledgebase articles below explain how to set this up. The link below explains how to configure your sites: Import Ebay orders automatica...
INTRODUCED IN VERSION 2.0.0.29 If your automatically import your Ebay orders (using Professional or higher) and you want to update order payment status's you need to tick the _'Overwrite existing orders (e.g. to update paid status)'._ This is shown below. For more information on configuring importing Ebay orders click on the following link: http://www.1stoporders.co.uk/1StopOrdersAutoEbay.html [http://www.1stoporders.co.uk/1StopOrdersAutoEbay.html]
INTRODUCED IN VERSION 2.0.0.33 This option has been added to this release of One Stop Order Processing.  You can add notes to orders within Ebay by using the Add Note option. By default, these are added to the Order Memo details tab within each order. You can change where these notes are stored in the Ebay options (to put the Seller Notes into an order's custom entered field). For more information use the link below: http://www.1stoporders.co.uk/1StopOrdersDefOAO.html [http://www.1stoporders...
You need to install Selling Manager (free) or Selling Manager Pro to manage your listings and add SKU's to your items. One you have created your listings you can add the SKU either by adding the SKU to the main listing page and using the edit function or by using the multi edit features. a) Adding SKU's using bulk editing 1. Go to your "Active" listings in Selling Manager 2. Select your items (must be at least 2 ) 3. Click Edit selected 4. It will take you to the multi edit tool then...
INTRODUCED IN VERSION 2.0.0.26 When you click on the Ship Orders button on the main screen you can choose to update the eBay website with shipping details (Courier and Tracking information). Ebay will then email your customer with shipping details. At the same time if you have the update customer feedback option ticked you can also provide feedback to your customer. A new options page has been added (Tools->Options->Shipping tab) that allows you to set the update website option and also confi...
HOW TO CREATE EBAY SHIPPING CONFIRMATIONS FROM ONE STOP ORDER PROCESSING THIS FEATURE IS AVAILABLE IN PROFESSIONAL AND PREMIUM VERSIONS OF ONE STOP ORDER PROCESSING NOTE: If you using Professional or a higher version you can automatically mark your orders as shipped (by ticking the _'When orders are shipped update Ebay' _option in the Shipping options). You can update all of your Ebay orders' statuses using One Stop Order Processing (up to 10000 at a time). To do this you will need to subsc...
This article will explain how to add an SKU to your eBay listings. In your eBay account, go to the 'Active Listings' page in the Selling Manager area. You will see a small 'Customize' button at the top right of the listings, click on this to open up the list of items you can add in the main page. The following image is where you can choose which of the available fields you would like to display, this is where you choose 'Custom Label' as shown below. As shown in the image below, you will...
INTRODUCED IN VERSION 2.0.0.28 When you import orders that use the Ebay Click and Collect at Argos or Ebay Global Shipping Programme these are now imported correctly. With both of these order types (Ebay Click and Collect at Argos or Ebay Global Shipping Programme) the tracking number is stored in the order notes field. The tracking number is shown in Delivery Address Line 2.  
INTRODUCED IN VERSION 2.0.0.32 NOTE: THIS FEATURE IS ONLY AVAILABLE IN THE PREMIUM (OR HIGHER) VERSION OF ONE STOP ORDER PROCESSING When you now import products into One Stop Order Processing any variations of each product (e.g. Item Colour) will be imported as a separate product. This product can then be used for stock control. It is recommended that your product variations each have their own SKU. Another addition in this version of the software is when products are imported they now auto...
Using the main SKU and different SKUs for your selling channels lets you manage a product that you sell on multiple online marketplaces. If you sell a product on more than 1 sales channel (or more than once on a single sales platform, e.g. Ebay) you need to create a product for each sales platform or sale location. The software allows you to map multiple SKUs too on SKU in product management, and its because of this that stock control can be done across the different selling channels. In t...
YOU CAN PUT TEXT IN FRONT OF THE ORDER NUMBER ON THE INVOICE, PACKING LIST OR PURCHASE ORDER BY USING THE FOLLOWING APPROACH. Details about how to display these details on the screen are shown further down. 1. In the Printing Fields Options add 2 definitions for the order number, as shown below. Replace the word PLAY with your choice of text. You also need to change the Listed On value (from Play.com) to the required selling platform (e.g. Ebay or Interspire). The second definitition is for...
INTRODUCED IN VERSION 2.0.0.26 NOTE: This feature is only available in the Standard Plus (or higher) version of One Stop Order Processing. Product Management can now export product stock level information in CSV formats that can be imported into Ebay (using TurboLister we are currently looking at another import template) and Amazon (Seller Central). To do this use the following approach: 1 Once orders have been imported open Product Management (select the Products->Manage menu option). 2 Sel...
If you want to use a macro that has tests 2 values, like an AND you can use multiple if macros in the same macro. For example, Display _Send ASAP_ if  _Payment Status_ is _Full Payment Received_ AND the _Listed On_ is _Ebay_. You would do this by using multiple if conditions. You would do this by using. [%Payment Status%][=]Full Payment Received[[%Listed on%][=]Ebay[Send ASAP][]][] If you want to display this on the screen set the default value of a _Custom Fixed_ or _Custom Entered_ valu...
If your products have different VAT rates (e.g. books at 0% and electrical items at 20%) and you want to split the VAT out for each order at the appropriate rates you can do this in 2 ways. Use the VAT included in the Order file In the Import Orders dialog, in the _Adjust TAX_ section set the _VAT rate_ to 0%. If you make sure that the _Get VAT rate from products_ is unticked. This dialog is shown below: USE THE VAT RATE FROM THE ONE STOP ORDER PROCESSING PRODUCTS Tick the _Get VAT rate from p...
Each Ebay account has its own order number count. For example, your first ebay order will be 100, then 101 etc.. This is true for all Ebay accounts. So if you import orders from more than 1 Ebay account into the same One Stop Order Processing site you will overwrite existing orders (possibly from other Ebay accounts) or not import new orders (i.e. you will 2 different orders with the order number 100, 101 etc.). To get around this issue you should tick the Add Seller's ID to order number on th...
If you do change your Amazon or Ebay password you should not have to re-link (set up) One Stop Order Processing to the respective websites. When you link One Stop Order Processing to the websites (Amazon and Ebay) they provide One Stop Order Processing with a secure token that it uses to communicate with the websites (which is independent of the website password).
If you have added 2 or more different imports from the same sales source (e.g. Ebay) and want to show which order import they are from, you can do this by using the following approach: 1 Select the View->Customize Current View menu option. 2 Select Order from the Types box. 3 Add the Sales Name field from the Available box to the view (Selected). 4 This will then show the name that you have given the Import type.
If you are importing directly from Ebay and you get the error: "EBAY: CAN'T CONNECT TO EBAY. IS THE SITE BLOCKED BY YOUR FIREWALL, OR ANTI VIRUS SOFTWARE?" or EBAYAUTOIMPORT: PROBLEMS REGISTERING WITH EBAY -2 or you import from Amazon Seller Central and get the error: AMAZONSC: HTTPSENDREQUEST 12031 AMAZONSC: NETWORK ERROR ACQUIRED. PLEASE, CHECK YOUR NETWORK CONNECTION. RUN FAILED. This can be for the following reasons: 1 One Stop Order Processing has been blocked by your FireWall. You ...
INTRODUCED IN VERSION 2.0.0.25 When you import orders from different countries that use the same currency character (e.g. USA, Canada or Australia), it can be useful to store the ISO currency code. This will allow you to differentiate between what currency was used. To do this click on the options button in the _Ebay_ options and tick the _Store order ISO currency code_ option. You can then select which custom field to put the value in. You have a choice of 1 to 50. To show this field in th...
Using any Premium or above version of One Stop Order Processing you can automatically update the stock levels on Ebay and Amazon. For example, When you sell an item on Ebay, Amazon will then be updated with the new stock level. This is a very useful feature which you can use to save time on checking and manually amending the stock levels between your stores on different selling channels. There are a few options to turn on the stock control which you will need to tick to start using this feat...
The date used is the either the created or modified date for the Ebay order.