* Ebay Overview
* Ebay- How to import your orders into One Stop Order Processing
* How to automatically update the paid status on your Ebay orders
One Stop Order Processing allows you to manage all of your incoming
orders from eBay as well as your own website if you have one.
We offer two ways to import orders from eBay, you can do it manually
by downloading the file from eBay and import it that way or you can
get it done automatically using our automation service available with
Professional (or higher).
For details on importing orders from eBay, please take a look at the
Manually importing orders
AUTOMATED ORDER IMPORT (PROFESSIONAL / PREMIUM VERSIONS) - RECOMMENDED
It is easy to set One Stop Order Processing up to import orders
automatically, you simple have to setup a new import feed and
authorise OSOP with Ebay. Once this is done you can then choose to
import orders at scheduled times or simply click a button to import
The knowledgebase articles below explain how to set this up.
The link below explains how to configure your sites:
Import Ebay orders automatica...
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If your automatically import your Ebay orders (using Professional or
higher) and you want to update order payment status's you need to tick
the _'Overwrite existing orders (e.g. to update paid status)'._ This
is shown below.
For more information on configuring importing Ebay orders click on the
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This option has been added to this release of One Stop Order
You can add notes to orders within Ebay by using the Add Note option.
By default, these are added to the Order Memo details tab within each
order. You can change where these notes are stored in the Ebay options
(to put the Seller Notes into an order's custom entered field). For
more information use the link below:
You need to install Selling Manager (free) or Selling Manager Pro to
manage your listings and add SKU's to your items.
One you have created your listings you can add the SKU either by
adding the SKU to the main listing page and using the edit function or
by using the multi edit features.
a) Adding SKU's using bulk editing
1. Go to your "Active" listings in Selling Manager
2. Select your items (must be at least 2 )
3. Click Edit selected
4. It will take you to the multi edit tool then...
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When you click on the Ship Orders button on the main screen you can
choose to update the eBay website with shipping details (Courier and
Tracking information). Ebay will then email your customer with
shipping details. At the same time if you have the update customer
feedback option ticked you can also provide feedback to your customer.
A new options page has been added (Tools->Options->Shipping tab) that
allows you to set the update website option and also confi...
HOW TO CREATE EBAY SHIPPING CONFIRMATIONS FROM ONE STOP ORDER
THIS FEATURE IS AVAILABLE IN PROFESSIONAL AND PREMIUM VERSIONS OF
ONE STOP ORDER PROCESSING
NOTE: If you using Professional or a higher version you can
automatically mark your orders as shipped (by ticking the _'When
orders are shipped update Ebay' _option in the Shipping options).
You can update all of your Ebay orders' statuses using One Stop Order
Processing (up to 10000 at a time). To do this you will need to
This article will explain how to add an SKU to your eBay listings.
In your eBay account, go to the 'Active Listings' page in the Selling
You will see a small 'Customize' button at the top right of the
listings, click on this to open up the list of items you can add in
the main page.
The following image is where you can choose which of the available
fields you would like to display, this is where you choose 'Custom
Label' as shown below.
As shown in the image below, you will...
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When you import orders that use the Ebay Click and Collect at Argos or
Ebay Global Shipping Programme these are now imported correctly.
With both of these order types (Ebay Click and Collect at Argos or
Ebay Global Shipping Programme) the tracking number is stored in the
order notes field.
The tracking number is shown in Delivery Address Line 2.
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NOTE: THIS FEATURE IS ONLY AVAILABLE IN THE PREMIUM (OR HIGHER)
VERSION OF ONE STOP ORDER PROCESSING
When you now import products into One Stop Order Processing any
variations of each product (e.g. Item Colour) will be imported as a
separate product. This product can then be used for stock control.
It is recommended that your product variations each have their own
Another addition in this version of the software is when products are
imported they now auto...
Using the main SKU and different SKUs for your selling channels lets
you manage a product that you sell on multiple online marketplaces.
If you sell a product on more than 1 sales channel (or more than once
on a single sales platform, e.g. Ebay) you need to create a product
for each sales platform or sale location.
The software allows you to map multiple SKUs too on SKU in product
management, and its because of this that stock control can be done
across the different selling channels.
YOU CAN PUT TEXT IN FRONT OF THE ORDER NUMBER ON THE INVOICE, PACKING
LIST OR PURCHASE ORDER BY USING THE FOLLOWING APPROACH.
Details about how to display these details on the screen are shown
1. In the Printing Fields Options add 2 definitions for the order
number, as shown below. Replace the word PLAY with your choice of
text. You also need to change the Listed On value (from Play.com) to
the required selling platform (e.g. Ebay or Interspire).
The second definitition is for...
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NOTE: This feature is only available in the Standard Plus (or higher)
version of One Stop Order Processing.
Product Management can now export product stock level information in
CSV formats that can be imported into Ebay (using TurboLister we are
currently looking at another import template) and Amazon (Seller
Central). To do this use the following approach:
1 Once orders have been imported open Product Management (select the
Products->Manage menu option).
If you want to use a macro that has tests 2 values, like an AND you
can use multiple if macros in the same macro.
Display _Send ASAP_ if _Payment Status_Â is _Full Payment
Received_ AND the _Listed On_ is _Ebay_.
You would do this by using multiple if conditions. You would do this
[%Payment Status%][=]Full Payment Received[[%Listed on%][=]Ebay[Send
If you want to display this on the screen set the default value of a
_Custom Fixed_ or _Custom Entered_ valu...
If your products have different VAT rates (e.g. books at 0% and
electrical items at 20%) and you want to split the VAT out for each
order at the appropriate rates you can do this in 2 ways.
Use the VAT included in the Order file
In the Import Orders dialog, in the _Adjust TAX_ section set the _VAT
rate_ to 0%. If you make sure that the _Get VAT rate from products_ is
unticked. This dialog is shown below:
USE THE VAT RATE FROM THE ONE STOP ORDER PROCESSING PRODUCTS
Tick the _Get VAT rate from p...
Each Ebay account has its own order number count. For example, your
first ebay order will be 100, then 101 etc.. This is true for all Ebay
accounts. So if you import orders from more than 1 Ebay account into
the same One Stop Order Processing site you will overwrite existing
orders (possibly from other Ebay accounts) or not import new orders
(i.e. you will 2 different orders with the order number 100, 101
To get around this issue you should tick the Add Seller's ID to order
number on th...
If you do change your Amazon or Ebay password you should not have to
re-link (set up) One Stop Order Processing to the respective websites.
When you link One Stop Order Processing to the websites (Amazon and
Ebay) they provide One Stop Order Processing with a secure token that
it uses to communicate with the websites (which is independent of the
If you have added 2 or more different imports from the same sales
source (e.g. Ebay) and want to show which order import they are from,
you can do this by using the following approach:
1 Select the View->Customize Current View menu option.
2 Select Order from the Types box.
3 Add the Sales Name field from the Available box to the view
4 This will then show the name that you have given the Import type.
If you are importing directly from Ebay and you get the error:
"EBAY: CAN'T CONNECT TO EBAY. IS THE SITE BLOCKED BY YOUR FIREWALL, OR
ANTI VIRUS SOFTWARE?"
EBAYAUTOIMPORT: PROBLEMS REGISTERING WITH EBAY -2
or you import from Amazon Seller Central and get the error:
AMAZONSC: HTTPSENDREQUEST 12031
AMAZONSC: NETWORK ERROR ACQUIRED. PLEASE, CHECK YOUR NETWORK
CONNECTION. RUN FAILED.
This can be for the following reasons:
1 One Stop Order Processing has been blocked by your FireWall. You
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When you import orders from different countries that use the same
currency character (e.g. USA, Canada or Australia), it can be useful
to store the ISO currency code.
This will allow you to differentiate between what currency was used.
To do this click on the options button in the _Ebay_ options and tick
the _Store order ISO currency code_ option.
You can then select which custom field to put the value in. You have a
choice of 1 to 50. To show this field in th...
Using any Premium or above version of One Stop Order Processing you
can automatically update the stock levels on Ebay and Amazon. For
example, When you sell an item on Ebay, Amazon will then be updated
with the new stock level.
This is a very useful feature which you can use to save time on
checking and manually amending the stock levels between your stores on
different selling channels.
There are a few options to turn on the stock control which you will
need to tick to start using this feat...
The date used is the either the created or modified date for the Ebay